Open To Work
Donna Shanley
Londonderry,New Hampshire
Summary
Dynamic Inside Account Manager with proven expertise at Cambridge Isotope Laboratories, excelling in order processing and customer relationship management. Adept at utilizing Salesforce and SAP to enhance operational efficiency. Recognized for exceptional problem-solving skills and a commitment to delivering outstanding service, ensuring timely fulfillment of customer needs.
Overview
33
33
years of professional experience
Work History
INSIDE ACCOUNT MANAGER FOR THE WESTERN REGION, USA
CAMBRIDGE ISOTOPE LABORATORIES
Andover, Massachusetts
02.2023 - 04.2024
- Processed orders and quotes via emails, faxes, phones, and Salesforce to ensure timely fulfillment.
- Matched web orders and RMAs to streamline returns and credits process.
- Utilized D365, Microsoft Office, Navision, Salesforce, and Mitel Connect to support smooth business operations.
Customer Service Representative
LGC, VHG, ARMI Standards
09.2016 - 10.2017
- Processed consumable orders for external and internal customers via phone, email, and fax, ensuring timely fulfillment and customer satisfaction.
- Maintained organized electronic and paper records of all orders to support accurate tracking and compliance.
- Utilized Microsoft Outlook, Desk, and Ultriva systems to manage order processing efficiently.
- Reviewed contract bids and large standing orders from Thermo Fisher Scientific to facilitate informed decision-making and optimize order management.
ORDER PROCESSING ADMINISTRATOR
BRUKER OPTICS INC.
03.2016 - 07.2016
- Processed consumable orders from email, telephone, and fax to ensure timely fulfillment.
- Leveraged Microsoft Outlook and SAP to enhance order management workflow.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
PERKIN ELMER LIFE AND ANALYTICAL SCIENCES
01.2008 - 11.2014
- Acted as the primary point of contact for internal and external customers, facilitating clear communication with engineers and technical support.
- Efficiently processed consumable product orders to ensure timely delivery.
- Streamlined logistical support by accurately entering service repair and installation requests to facilitate timely responses.
- Coordinated with East Coast and Central region managers to align work orders and optimize dispatching processes.
- Utilized SAP, CRM, Lotus Notes, 11i, Microsoft Office, and Cisco Phone systems to achieve quarterly objectives.
RESEARCH ASSOCIATE I
CGI PHARMACEUTICAL INC.
01.2003 - 01.2008
- Managed timely deliveries of mice from Charles River to lab facilities.
- Instructed laboratory associates on proper care, housing, and feeding of lab animals to ensure animal welfare and research integrity.
- Trained laboratory associates on procedures for shipping and receiving chemicals.
- Coordinated logistical support for scientists, chemists, and laboratory associates to facilitate smooth laboratory operations.
- Conducted cleaning and sterilization of laboratory glassware and beakers.
- Performed weekly radioactive swipe tests to ensure safety compliance.
- Carried out proper disposal of radioactive waste to meet regulatory standards. of radioactive waste following OSHA guidelines.
- Oversaw calibration of Geiger counters to ensure compliance with Texas Instruments standards and accurate radiation measurements.
RESEARCH ASSOCIATE II
CURAGEN CORPORATION
11.1998 - 01.2002
- Executed high-throughput mycoplasma detection using TECAN automated liquid handling workstation, ensuring reliable assay results.
- Prepared and purified genomic DNA samples, ensuring accuracy in quality control processes.
- Conducted quality control on genomic DNA using gel electrophoresis and PCR techniques.
- Maintained and expanded ten cancer cell lines, contributing to successful proliferation assays.
- Managed inventory of all cell culture media and lab reagents, supporting freezer organization.
- Logged and organized DNA primers in master database, improving tracking and accessibility.
- Performed quality control checks on sample bench instruments to ensure optimal performance.
MESS SPECIALIST (MS3)
UNITED STATES NAVY
12.1990 - 07.1996
- Led three food service attendants to enhance meal preparation efficiency.
- Coordinated daily dry cleaning deliveries to maintain uniform readiness in Chief’s quarters.
- Ensured cleanliness of berthing areas, bathrooms, and common spaces for optimal living conditions.
- Provided security services at base facilities and served as Quarter Deck Messenger at Pensacola Naval Air Station.
Education
Medical Terminology And Coding - Medical Coding
AMERICAN ACCREDITED PROFESSIONAL CODERS (AAPC)
Online03.2022
Associate of Arts -
UNIVERSITY OF PHOENIX
11.2014
Skills
- Order processing
- Salesforce utilization
- Customer relationship management
- Data entry accuracy
- Analytical skills
- Problem-solving
- Product knowledge
- Aftermarket sales
- Customer order management
- Service support coordination
- SAP utilization
- Microsoft Office
- Team collaboration
- Inventory management
Timeline
INSIDE ACCOUNT MANAGER FOR THE WESTERN REGION, USA
CAMBRIDGE ISOTOPE LABORATORIES
02.2023 - 04.2024
Customer Service Representative
LGC, VHG, ARMI Standards
09.2016 - 10.2017
ORDER PROCESSING ADMINISTRATOR
BRUKER OPTICS INC.
03.2016 - 07.2016
SENIOR CUSTOMER SERVICE REPRESENTATIVE
PERKIN ELMER LIFE AND ANALYTICAL SCIENCES
01.2008 - 11.2014
RESEARCH ASSOCIATE I
CGI PHARMACEUTICAL INC.
01.2003 - 01.2008
RESEARCH ASSOCIATE II
CURAGEN CORPORATION
11.1998 - 01.2002
MESS SPECIALIST (MS3)
UNITED STATES NAVY
12.1990 - 07.1996
Medical Terminology And Coding - Medical Coding
AMERICAN ACCREDITED PROFESSIONAL CODERS (AAPC)
Associate of Arts -
UNIVERSITY OF PHOENIX