Highly accomplished and results-oriented program and operations leader with 19+ years of experience at Google, specializing in vendor management, operational excellence, strategic planning, program management and team leadership. Proven ability to manage large-scale global operations, optimize processes, drive cost savings, and deliver exceptional results. Expertise in vendor management, budget planning, stakeholder management, and cross-functional collaboration. Passionate about building high-performing teams and fostering a culture of continuous improvement.
Hi, I’m
Atul Singh
San Jose,CA
Summary
Overview
19
years of professional experience
1
Certification
Work History
Google
Head, Commerce Scaled Programs
01.2021 - Current
Job overview
- Lead annual planning and monthly governance for Commerce Opex budgets exceeding $350M
- Manage a global team of 4 FTEs and 3000+ TVCs for Commerce
- Manage vendor relationships & partner closely to achieve business SLAs.
- Review vendor performance through MBRs & QBRs
- Lead contractual & financial compliance for the vendors and streamline the processes
- Conceptualize, align, and implement transformational programs across Commerce, including QA and Human Evaluations
- Collaborate & influence product strategy and effectively engage with xfn partners across engg, product, finance, pgms etc
Google
Manager, Scaled Operations, gTech
05.2018 - 12.2020
Job overview
- Lead global vendor operations for Geo & Travel products (GMB, Reserve with Google, Book on Google, Food Ordering, Transit, gBusiness), managing a team of 6 vendor managers across 12 sites
- Oversaw 20+ workflows across multiple channels (phone, chat, email, video, field), consistently delivering on SLAs and handling ~2M cases annually
- Managed a $35M+ annual budget and collaborated with 10+ senior product stakeholders (including Directors and L7s)
- Successfully implemented Business Continuity Planning (BCP) during COVID-19, transitioning operations to WFH and maintaining service levels
- Drove operational efficiency improvements, reducing open case volume significantly and implementing robust reporting mechanisms
- Launched new vendor sites, resulting in $1.9M in annualized cost savings
- Improved key performance indicators (e.g., TFR) through strategic initiatives and process optimization
- Led impact sourcing efforts and actively participated in cross-functional projects (e.g., Project Syncopation)
- Mentored and developed a team of 6 FTEs
Google
Manager, Vendor Operations & Programs, Shopping
03.2017 - 04.2018
Job overview
- Managed global operations with 1000+ TVCs across 4 sites
- Drove process efficiencies and effectiveness, focusing on team setup and operational planning
- Led the transition of TVC operations from GOVO to VOVO
- Successfully implemented a Pay-Per-Unit (PPU) model
Google
Vendor Product Operations Manager, Shopping
10.2013 - 02.2017
Job overview
- Managed global operations with 1000+ TVCs across 4 sites
- Focused on operational planning and budget management
- Drove process efficiencies and effectiveness
GE Capital, India
Senior Manager, Collections Strategy, MIS & Process Excellence
01.2011 - 01.2013
Job overview
- Cultivated high-performing teams with clear communication and shared objectives.
- Identified performance gaps by analyzing operational workflows and employee feedback.
- Navigated teams through transitions with clear communication and support.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Ensure the operational SLAs are met by the vendor teams
- Relationship management with vendors, provide contractual & PO/invoicing support.
- Provided strong leadership to enhance team productivity and morale.
Education
The Institute of Integrated Learning in Management
MBA from Finance
01.2005
University Overview
GPA: CGPA: 6.5/8
Sri Venkateswara College, Delhi UniversityDelhi, India
Bachelor of Commerce
05-2003
University Overview
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Machine learning
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Decision-making
- Relationship building
- Continuous improvement
- Quality assurance
Certification
- COPC Certified for Vendor Management
- GLean
Timeline
Head, Commerce Scaled Programs
Google
01.2021 - Current
Manager, Scaled Operations, gTech
Google
05.2018 - 12.2020
Manager, Vendor Operations & Programs, Shopping
Google
03.2017 - 04.2018
Vendor Product Operations Manager, Shopping
Google
10.2013 - 02.2017
Senior Manager, Collections Strategy, MIS & Process Excellence
GE Capital, India
01.2011 - 01.2013
- COPC Certified for Vendor Management
- GLean
The Institute of Integrated Learning in Management
MBA from Finance
Sri Venkateswara College, Delhi University
Bachelor of Commerce
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