Atyana Nock
Melfa,VA
Summary
Multi-talented customer service employee who is consistently commended for success in planning, organization, and operational improvements. Extensive skill and experience in policy development, staff management procedures, supervisory initiatives, and meeting frequent project deadlines. Effective communicator with professionalism, integrity, focus, and attention to detail. Works diligently to positively impact overall morale, performance, and productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Court Clerk
Accomack County General District Court
01.2022 - Current
- Ensures proper and timely execution of court's instructions
- Prepares detailed legal documents with accuracy and in accordance with state and local policies
- Provides case management system data entry, prepares correspondence, files court documents, and prepares daily docket information
- Customer assistance, responding to phone calls, assessing fines and costs, and receiving payments.
Dispatcher
Accomack County Sheriff's Office
01.2019 - Current
- Provides public safety dispatch services for emergency and non-emergency purposes for various agencies; keeps track of a wide variety of public safety responders, resources, personnel, incidents and trends
- Receives, screens, and takes appropriate action on all emergency service calls to include 911 calls from the public requesting law enforcement, fire and EMS; determines nature and location of emergencies, determines priority, dispatches emergency responders/units as necessary in accordance with established department policies and procedures; communicates pertinent information to law enforcement and emergency services officers
- Enters emergency assistance call information into the computer-aided dispatch (CAD); determines location of call; inputs, modifies, confirms and validates information into the NCIC and NCJIS systems for multiple agencies; enters data for reports and records, processes forms and record files; queries system databases as requested; maintains records and files in accordance with established standards
- Provides information, instructions and assistance to the public within scope of authority; provides detailed call information to first responders as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required
- Receives and relays information regarding incidents and other activities to appropriate agencies and staff.
Shift Manager/Key Holder
McDonald's Restaurant
01.2014 - 01.2019
- Process payroll, update timesheets, demonstrate protocol, track supplies and shipment orders, and communicate with the regional offices
- Process cash and credit card transactions; tender change and receipts to customers
- Communicate orders to the kitchen area and assist with preparation of various orders
- Ascertain that all online orders are quickly and accurately processed by following set rules and protocols
- Tally cash drawers at the end of each shift and ensure that any discrepancies are promptly resolved
- Ensure that sufficient change is available at the beginning of each shift
- Clean and maintain the counter area and workstations and assist the management with inventory control and stock ordering duties
- Listen and effectively respond to customers' complaints and suggestions with a view to ensure customer loyalty and repeat business.
Team Member
Subway Restaurant
01.2016 - 01.2017
- Complete store operational requirements by scheduling and assigning employees and following up on work results
- Maintain store staff by recruiting, selecting, orienting, and training employees
- Monitor employee performance by coaching, counseling, and disciplining employees
- Ensure availability of merchandise and services by approving contracts and maintaining inventories.
Education
Associate of Arts - Liberal Arts And Sciences
Eastern Shore Community College
Melfa, VA05.2024
Basic Telecommunications School -
Hampton Roads Criminal Justice Training Academy
Hampton, VA06.2021
High School Diploma -
Nandua High School
Onley, VA06.2017
Skills
- Strong Organization
- Document Preparation
- Customer Service
- Problem-solving abilities
- Telecommunications
- Effective Communications
- Microsoft Office
Certification
- General Studies Certification (Eastern Shore Community College)
- Crisis Intervention Basic Dispatcher Course (Crisis Intervention Team)
- ServSafe Personal Care Aide (Love Thy Neighbor)
- Basic Telecommunications (Hampton Roads Criminal Justice Academy)
- Personal Finance Certified
- Microsoft Office Certified
Timeline
Court Clerk
Accomack County General District Court
01.2022 - Current
Dispatcher
Accomack County Sheriff's Office
01.2019 - Current
Team Member
Subway Restaurant
01.2016 - 01.2017
Shift Manager/Key Holder
McDonald's Restaurant
01.2014 - 01.2019
Associate of Arts - Liberal Arts And Sciences
Eastern Shore Community College
Basic Telecommunications School -
Hampton Roads Criminal Justice Training Academy
High School Diploma -
Nandua High School
- General Studies Certification (Eastern Shore Community College)
- Crisis Intervention Basic Dispatcher Course (Crisis Intervention Team)
- ServSafe Personal Care Aide (Love Thy Neighbor)
- Basic Telecommunications (Hampton Roads Criminal Justice Academy)
- Personal Finance Certified
- Microsoft Office Certified
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