Summary
Overview
Work History
Education
Skills
Other
Languages
Timeline
Generic

Atzhiri Baltazar

Fargo,USA

Summary

Provided exceptional customer service by actively listening to client needs.,Demonstrated patience while assisting customers and resolving issues.,Acquired new knowledge quickly to adapt to changing environments.,Collaborated effectively in fast-paced settings to meet team goals.,Facilitated sales opportunities through proactive outreach and engagement.,Focused on continuous improvement by embracing challenges as growth opportunities.,Engaged in learning experiences to enhance personal and professional development.

Overview

10
10
years of professional experience

Work History

Production Assoc.

Marvin
Fargo, ND
10.2024 - 01.2025

Supported floor operations by identifying wood types. Facilitated a fast-paced work environment as a collaborative team member. Operated various machinery and assisted with painting tasks.

Customer Rep.

Maximus
Brownsville, TX
08.2020 - 01.2024
  • Answering phone calls from Medicare coverage or other inquiries. Certified as ISG or Internal Support Group in Medicare. Which implicated helping customer representatives finding solutions or resolving inquiries that the beneficiary had during calls. Expectations for employment are being on time, using all available resources to help callers, and providing quality assistance on calls to our beneficiaries and other customer representatives. Skills used are customer service, patience, and being able to navigate all resources during research to provide correct information to the caller or customer representative.

Cashier\ Waitstaff

Spankys Burgers
Brownsville, Texas
08.2016 - 08.2020
  • Assisted customers with service inquiries and provided support as a cashier. Maintained cleanliness of the serving area to enhance customer experience. Focused on meeting customer expectations during each visit.

Sales Floor

Little Tree
McAllen, Texas
09.2014 - 08.2016
  • Assisted customers with dress fittings and provided guidance on sales techniques. Performed cleaning duties to maintain a tidy and inviting store environment.

Education

Associate of Arts - Criminal Justice

Texas Southmost College
Brownsville, TX
03-2023

GED - undefined

Southern Careers Institute
Brownsville, TX
04-2018

Skills

  • Increased customer satisfaction ratings by leveraging proactive bilingual communications with clients
  • Enhanced service delivery by promoting teamwork and collaboration among sales personnel
  • Improved customer service benchmarks through the implementation of impactful communication strategies with crew and clientele

Other

Currently serving in the Army Reserve. Graduated AIT on April 11, 2024.

Languages

Spanish
Native or Bilingual

Timeline

Production Assoc.

Marvin
10.2024 - 01.2025

Customer Rep.

Maximus
08.2020 - 01.2024

Cashier\ Waitstaff

Spankys Burgers
08.2016 - 08.2020

Sales Floor

Little Tree
09.2014 - 08.2016

GED - undefined

Southern Careers Institute

Associate of Arts - Criminal Justice

Texas Southmost College