Lorena Villafana
Santa Monica,CA
Summary
Motivated Housekeeper with work experience in cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Public Area Attendant
Courtyard by Marriott
Santa Monica , CA
05.2023 - Current
- Maintain cleanliness of public areas, such as lobbies, restrooms, and elevators.
- Assist other departments such as laundry to ensure guest satisfaction.
- Ensure compliance with all health codes regarding sanitation standards.
Housekeeper
Courtyard Marriott
Santa Monica , CA
11.2022 - 05.2023
- Responded to requests from guests regarding housekeeping needs.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Checked inventory for required supplies and made lists for needed cleaning products.
Cafeteria Worker
Better 4 You Meals
Venice, CA
08.2021 - 10.2022
- Followed guidelines for safe serving, appropriate temperatures and proper presentation.
- Performed work to top standards, proving best service for students, employees and school visitors.
- Served customers quickly and efficiently while maintaining high standards of customer service.
Housekeeper
Days Inn Hotel
Santa Monica, CA
07.2015 - 03.2019
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
Waitress
Monte Alban
Santa Monica, CA
08.2014 - 05.2015
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Skills
- Focused and detail-oriented
- Customer-oriented
- Exceptional time management
- Reliable and trustworthy
Timeline
Public Area Attendant
Courtyard by Marriott
05.2023 - Current
Housekeeper
Courtyard Marriott
11.2022 - 05.2023
Cafeteria Worker
Better 4 You Meals
08.2021 - 10.2022
Housekeeper
Days Inn Hotel
07.2015 - 03.2019
Waitress
Monte Alban
08.2014 - 05.2015