Microsoft
Atziyanna Ramirez
Sacramento,CA
Summary
Experienced professional excelling in fast-paced, customer-centric environments. Skilled at addressing and resolving customer needs and concerns. Proven track record of problem-solving and effective communication, leading to successful outcomes in diverse situations.
Overview
10
10
years of professional experience
Work History
Senior Premier Banker
Wells Fargo
10.2017 - Current
- Preform extensive research to resolve complex inquires while providing first call resolution
- Identify and recommend areas of opportunities to increase performance and production
- Addressed customer concerns empathetically and constructively.
- Exhibited in-depth expertise in company procedures, regulatory standards, offerings, and solutions.
- Evaluated business documents to support customer inquiries.
- Utilize multiple computer applications as needed while assisting customers
Receptionist/Administrative Assistant
SCCC
01.2017 - 09.2017
- Maintained seamless communication with patients, both new and existing.
- Schedule upcoming appointments
- Call insurance agencies to confirm status of insurance
- Preform Administrative tasks
- Handle all inbound calls in a timely manner
Sales Associate
Metro PCS T-Mobile
01.2015 - 12.2016
- Provide high quality customer service to help reach company goals
- Train and mentor new team members to uphold company policies to meet customer needs
- Utilized active listening techniques to analyze intricate situations effectively.
- Handle all in person walk ins in a positive manner
Education
High school - undefined
Inderkum High school
06.2015
Skills
- Computer literacy
- Communication skills
- Time management
- Documentation review
- Business banking
- Dependable
Software
Timeline
Senior Premier Banker
Wells Fargo
10.2017 - Current
Receptionist/Administrative Assistant
SCCC
01.2017 - 09.2017
Sales Associate
Metro PCS T-Mobile
01.2015 - 12.2016
High school - undefined
Inderkum High school
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