AUBANEY WEATHERSBY
Las Vegas
Summary
Dedicated and tech-savvy Customer Service Professional with over 5 years of experience delivering exceptional service in fast-paced, high-volume environments. Skilled in conflict resolution, de-escalation, and solving complex customer issues with patience and professionalism. Proficient in CRM systems and remote communication tools, with a strong ability to multitask across dual monitors. Experienced in e-commerce, telecommunications, banking, healthcare (Medicaid), and government assistance programs.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (FEMA Contract)
PSI
Las Vegas
10.2024 - 03.2025
Customer Service Representative (FEMA Contract)
FEMA – Remote | Nov 2024 – Mar 5, 2025
• Assisted individuals affected by natural disasters by providing empathetic support for FEMA claims and applications.
• Handled sensitive personal data and ensured confidentiality while guiding applicants through assistance processes.
Customer Care Specialist
Conduent
09.2024 - 01.2025
- Delivered top-tier customer service for Medicaid clients, resolving inquiries regarding eligibility, coverage, and claims
- Used de-escalation techniques to manage emotionally charged conversations while maintaining a calm and professional tone
Customer Experience Associate
FedEx
Las Vegas
01.2021 - 01.2022
- Resolved complex delivery issues for individual and business customers
- Maintained high customer satisfaction scores through effective problem solving and detailed documentation
Amazon Customer Service Agent
Amazon
01.2020 - 01.2021
- Provided support for orders, returns, and account concerns with a focus on first-contact resolution
- Navigated multiple systems and documented all interactions using internal CRM tools
Sales Consultant
Victra Wireless
Las Vegas
01.2019 - 01.2020
- Educated customers on wireless products and services while resolving technical issues
- Demonstrated strong communication and customer retention skills in a retail environment
Education
Associate of Arts - Business Administration
Hinds Community College
01.2018
High School Diploma -
Madison Central High School
Skills
- Customer Support (Phone, Chat, Email)
- Conflict Resolution & De-escalation
- Problem Solving & Critical Thinking
- CRM Tools (Salesforce, Zendesk, proprietary systems)
- Dual Monitor & Multi-System Navigation
- Call Center Operations
- Remote Work Communication Tools (Zoom, Teams, Slack, Avaya)
- Data Entry & Documentation
- Banking & Medicaid Knowledge
Timeline
Customer Service Representative (FEMA Contract)
PSI
10.2024 - 03.2025
Customer Care Specialist
Conduent
09.2024 - 01.2025
Customer Experience Associate
FedEx
01.2021 - 01.2022
Amazon Customer Service Agent
Amazon
01.2020 - 01.2021
Sales Consultant
Victra Wireless
01.2019 - 01.2020
Associate of Arts - Business Administration
Hinds Community College
High School Diploma -
Madison Central High School