Heather Kachanuk
Customer Service Professional
Chesterfield,MI
Summary
Enthusiastic and dependable professional with over a decade of experience in customer service, hospitality, and team management. Known for multitasking, empathy, and strong communication skills. Seeking a customer service or data entry position where attention to detail and a customer-first mindset are valued.
Overview
14
14
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer Service Representative (Hybrid)
BW Retail Solutions
Chesterfield, MI
02.2023 - 06.2025
- Responded to customer inquiries via phone, chat, and email with professionalism and efficiency.
- Used empathy and calm communication to de-escalate escalated situations and resolve concerns.
- Handled shipping issues and product-related questions across multiple platforms.
- Collaborated effectively with team members and management to improve customer experience.
- Tech-savvy and quick to learn new systems; proficient in multiple CRM platforms.
Manager/Bartender
Off the Hook Sports Bar and Grill
Ira, MI
08.2018 - 02.2023
- Managed daily operations, including staff scheduling, inventory control, and financial oversight.
- Built strong customer relationships and maintained a loyal client base.
- Navigated diverse personalities with professionalism and tact in a high-energy setting.
- Balanced multiple responsibilities to ensure guest satisfaction and timely service.
- Maintained expert knowledge of food and drink menus.
Bartender / Server
Outback Steakhouse
01.2011 - 07.2018
Education
Diploma -
Dakota High School
Macomb, MI06.2006
Skills
- Customer Support (Phone, Chat, Email)
- CRM Platforms & Data Entry
- Conflict Resolution & Empathy
- Shipping & Product Inquiry Handling
- Multitasking in Fast-Paced Environments
- Team Leadership & Collaboration
- Adaptability and flexibility
- Time management
Timeline
Customer Service Representative (Hybrid)
BW Retail Solutions
02.2023 - 06.2025
Manager/Bartender
Off the Hook Sports Bar and Grill
08.2018 - 02.2023
Bartender / Server
Outback Steakhouse
01.2011 - 07.2018
Diploma -
Dakota High School
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