Aubin Hountondji
Oklahoma City,OK
Summary
Problem-solving Systems Engineer Trainee with success collaborating on client projects and learning through hands-on experiences. Promoting strong work ethic and exemplary organizational skills. Experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Engineer Intern
Experis Manpowergroup
02.2022 - 06.2023
- Completed project documentation, updated and distributed to appropriate project personnel.
- Assisted in engineering information systems software and hardware to support applications and control systems.
- Collaborated with Systems Engineers to determine solutions to observed issues.
- Escalated project-related issues quickly and supported solutions.
- Helped develop and maintain system procedures to support file integrity and operation in the event of system loss.
- Documented support procedures, processes, and solutions in centralized systems, enabling user self-service.
- Designed and evaluated WAN and LAN connectivity technologies.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with engineering staff during early project stages to develop effective strategies for implementation.
- Increased sales by 17%
IT Support Specialist
Orecleanliving
New Jersey, United States
08.2019 - 11.2021
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Used ticketing systems to manage and process support actions and requests.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Promoted efficiency among departments with prompt resolution of system issues.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
Education
Bachelor of Science - Cloud Engineering
Western Governors University
Salt Lake City, UT05.2025
Associate of Science - Engineering (Pre-Engineering)
Rowan College At Gloucester County
Sewell, NJ05.2018
Skills
- Application support
- Hardware troubleshooting
- Network configuration
- System Analysis
- Network Security
- Incident Management
- Scripting Languages
- Program management
- AWS, Azure,Google Cloud
- Load Balancing
- Storage virtualization
- Cloud Computing
Certification
- CompTIA Security+
- CCNA - Cisco Certified Network Associate
- Comptia Network+
- AWS Solution Architect
- Azure Developer Associate
- Linux
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
System Engineer Intern
Experis Manpowergroup
02.2022 - 06.2023
IT Support Specialist
Orecleanliving
08.2019 - 11.2021
Bachelor of Science - Cloud Engineering
Western Governors University
Associate of Science - Engineering (Pre-Engineering)
Rowan College At Gloucester County