Aubreah Davis
Lawrenceville,GA
Summary
Dynamic and results-oriented professional with a proven track record at Oxford Falls Academy, where I enhanced academic growth and emotional well-being through innovative lesson planning and effective classroom management. Excelled in providing attentive customer service at N'SPIRE, significantly increasing customer loyalty. Skilled in childcare and customer service, demonstrating reliability and a commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Teacher
Oxford Falls Academy
Lawrenceville, GA
11.2019 - Current
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Mail Inserter
Direct Technologies
Suwanee, GA
01.2016 - 09.2019
- Supported the company''s commitment to sustainability by responsibly recycling paper waste and properly disposing of used printer cartridges, contributing to overall reduction in office waste.
- Streamlined bulk mailing preparation process through expert use of folding machines, envelope stuffing equipment, and label applicators.
- Demonstrated an excellent record of punctuality and reliability, consistently meeting or exceeding productivity goals set by management.
- Participated actively in team meetings, sharing insights and suggestions for improving workflow processes based on day-to-day experiences as a Mail Inserter.
Customer Service Representative
N'SPIRE
Lawrenceville, GA
06.2011 - 10.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma - All Courses
Gwinnett Techinal College
Lawrenceville, GASkills
- Childcare needs
- Lesson Planning
- Activity Planning
- Classroom Management
- Parent-Teacher Communication
- Safety awareness
- Child Development
- Speed and Accuracy
- Package handling
- Workplace Safety
- Reliability and punctuality
- Machine Operation
- Deadline-oriented
- Attentive Customer Service
Certification
CDA
Timeline
Lead Teacher
Oxford Falls Academy
11.2019 - Current
Mail Inserter
Direct Technologies
01.2016 - 09.2019
Customer Service Representative
N'SPIRE
06.2011 - 10.2015
Diploma - All Courses
Gwinnett Techinal College