AUBREE CARROLL
Summary
To utilize my skills in communication, customer service and leadership to help drive an organization forward and continue my professional growth
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant/ Front Office Specialist
Robello Medical Associates
Delray Beach, FL
02.2024 - 07.2024
- Responsible for arriving and discharging patients in the EMR and ensuring their demographic information is correct for insurance and follow up correspondence
- Complete back office patient care duties such as managing prescription refills, prior authorizations for medication and procedures, managing medical records requests and entering quality data into the EMR.
- Assist providers by performing vitals, medicine reconciliations, documentation pertaining to the chief complaint, non-intravenous injections and minor procedures in the office.
- Answer office phones to ensure patients are assisted in scheduling appointments, take messages regarding medical questions for the providers and take calls from pharmacies to clarify medication questions.
EMT
Premier Ambulance
CA
05.2023 - 01.2024
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Owner
Boho Lash Aesthetics
01.2014 - 05.2023
- Using several different online platforms successfully marketed Boho Lash Aesthetics to grow the book of business and attract new clientele via word of mouth and superb customer service
- By reading and following industry trends and reviews, was able to keep up to date with changes in the latest product as well as emerging techniques to ensure the highest quality service
- Following state mandated guidelines, Boho Lash Aesthetics provided a safe, clean and relaxing environment for its clients to provide a positive and enjoyable experience to its clients
- Send client home with complimentary after care kit to provide the most detailed and understandable instructions on how to care for their product for maximum longevity and to ensure 100% satisfaction with the service.
Car Salesperson
Buick GMC
12.2021 - 05.2022
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Contacted warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Reviewed vehicles before final delivery to validate completed tasks such as installed add-ons and damage corrections.
Customer Service Representative
Fifth Third Bank
01.2018 - 01.2019
- Following bank established protocols, was responsible for alerting customers of potential problems on their accounts, including potential fraud, overdrawn accounts and suspicious activity
- Assisted customers in purchasing money orders, processing certified checks, and making payments on credit card and loan accounts at the counter
- Responsible for management of a cash drawer ensuring it was always in balance at the beginning and end of the day
- Gathered necessary financial documents and pertinent information for customers to apply for new accounts or open credit cards through the bank.
Education
EMT License -
West Coast EMT
CAEsthetics License -
Citrus Community College
CAHigh School Diploma -
Rocky Mountain High School
COSkills
- Critical Decision Making
- Effective & Transparent Communication
- Customer Service Conflict Resolution & Service Recovery
- Organization
- Microsoft Office
Certification
- Estheticians License - 2016
- Dermilogica Trained
- EMT License - 2023
- AHA: CPR & AED
- OC Ambulance Driver/Attendant License
Timeline
Medical Assistant/ Front Office Specialist
Robello Medical Associates
02.2024 - 07.2024
EMT
Premier Ambulance
05.2023 - 01.2024
Car Salesperson
Buick GMC
12.2021 - 05.2022
Customer Service Representative
Fifth Third Bank
01.2018 - 01.2019
Owner
Boho Lash Aesthetics
01.2014 - 05.2023
EMT License -
West Coast EMT
Esthetics License -
Citrus Community College
High School Diploma -
Rocky Mountain High School