Aubree Fusselman - Owner/Operator of The Black Orchid

Summary

Detail oriented and motivated individual with a high level of dedication to executing my tasks correctly and efficiently.
Dependable and honest.
Seek to obtain a full time position where I can demonstrate my organizational skills add value to a team.
Bring a positive and uplifting attitude.
Maintain professional demeanor in times of stress.
Years of stay at home mother experience to four children. Juggled sports, appointments, meal planning etc.
I've completed billing, clerical, legal documents for my husband's excavation company for the last three years.

I've taken a few years off work outside the home to raise our children but now I'm eager to join the professional world again. Rest assured my employment gap will not hold me back from becoming an asset to your team. I'm looking forward to this new chapter and meeting you.

Thank you for considering me, Aubree Fusselman.

Overview

4

years of professional experience

Work History

Owner/Operator of The Black Orchid

Self-employeed

Leavenworth, WA

09.2017 - 02.2020

Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Interacted well with customers to build connections and nurture relationships.
Trained and motivated employees to perform daily business functions.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Established foundational processes for business operations.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales Associate

WorldMark

100 Enchanted Parkway, Leavenworth, WA

02.2016 - 11.2016

Engaged in friendly conversation with guest to better uncover individual and family needs.
Assessed guest needs and utilized suggestive selling techniques to drive sales.
Engaged with guests to build rapport and loyalty.
Listened to member needs and desires to identify and recommend optimal vacation packages.

Education

High School Diploma -

Westside High School

1510 9th St., Wenatchee, WA, 98801

2004

Skills

Small business operations: I designed our gift shop in Leavenworth (The Black Orchid) from the ground up I created the floorplan, designed the layouts, purchased and displayed all merchandise, hired, trained and terminated staff, maintained professional relationships with vendors etc I worked along side our staff on the sales floor for a majority of the time we were in business
I was a volunteer member of Chelan County Search and Rescue during 2017-2018 where I received crucial emergency medical patient retrieval training, along with navigational, and communication skills I also took part in PR activities such as fundraisers and parades for the organization

I speak Spanish
I received my WA state EMT certification in 2007

Timeline