Aubree Packer
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Parking Attendant
Walt Disney World Resort
04.2024 - Current
- Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Boosted customer loyalty through friendly interactions, consistently delivering a positive experience for all patrons.
Customer Service and Pet Care Lead
Pet Palace Enterprises
05.2018 - 03.2024
- Greeted customers and listened closely to problems described to determine solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Managed pet care responsibilities including feeding, grooming, walking, or providing medication.
- Enhanced client satisfaction by providing personalized pet care services tailored to individual needs.
- Implemented detailed documentation procedures to track each pet''s individual needs and preferences accurately for customized care plans.
- Handled emergency situations calmly and effectively by communicating with veterinarians or pet owners immediately when necessary.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
Custodial
Walt Disney World Resort
05.2022 - 01.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Collected trash and emptied receptacles and recycling containers.
- Kept building spaces premises clean inside and outside.
Skills
- Productivity and Time Management
- Cleaning and Sanitizing
- Positive Team Player
- Safety Standards
- Critical Thinking
- Attention to Detail
- New Employee Training
- Customer Service and Assistance
Timeline
Parking Attendant
Walt Disney World Resort
04.2024 - Current
Custodial
Walt Disney World Resort
05.2022 - 01.2023
Customer Service and Pet Care Lead
Pet Palace Enterprises
05.2018 - 03.2024
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