Aubrey Belt
Pawnee Rock
Summary
Knowledgeable Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
14
14
years of professional experience
1998
1998
years of post-secondary education
Work History
Shift Manager
Arby's
Great Bend
12.2021 - Current
- Supervised daily operations to ensure efficient service and food quality.
- Trained new employees on procedures and customer service standards.
- Managed inventory levels and ordered supplies to meet demand.
- Handled customer complaints and resolved issues promptly and professionally.
- Ensured compliance with health and safety regulations during shifts.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
Assistant Manager
Jump Start Stores
Hutchinson
09.2023 - 08.2024
- Assisted in managing daily store operations and employee scheduling.
- Coordinated training and onboarding for new team members.
- Implemented inventory management practices to enhance stock accuracy.
- Monitored sales floor activities to ensure customer satisfaction.
- Resolved customer inquiries and complaints effectively and efficiently.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Customer Service Representative
Jackson Meat
Hutchinson
03.2022 - 09.2023
- Assisted customers with product selection and inquiries at Jackson Meat.
- Processed customer orders accurately and efficiently in a fast-paced environment.
- Resolved customer complaints by providing effective solutions and support.
- Maintained product knowledge to inform customers about meat options and preparation.
- Collaborated with team members to ensure smooth store operations and service delivery.
- Handled cash transactions and managed point-of-sale systems diligently.
- Educated customers on safe food handling practices for meat products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Returns Processor
Russell Stover Chocolates
Abilene
08.2018 - 12.2020
- Processed returned products efficiently in compliance with safety standards.
- Inspected items for quality and determined eligibility for restocking or disposal.
- Maintained accurate records of returns using inventory management systems.
- Assisted in training new staff on return procedures and safety protocols.
- Communicated with customer service to resolve return-related inquiries promptly.
- Organized warehouse space to facilitate efficient return processing operations.
- Checked packaging to verify good quality, no damage and acceptable appearance.
- Filed paperwork associated with returns including invoices, packing slips, order forms.
- Received, logged, and tracked all returned items according to established procedures.
- Attached identifying tags to track returned items and put back into stock.
- Leveraged equipment to unload, move and store returned items in designated areas.
- Maintained inventory of all returned items by recording data into a computerized system.
- Cleaned and disposed of boxes and packing material to maintain general housekeeping.
Assistant Manager
Hog Wild Pit BBQ
El Dorado
04.2016 - 08.2018
- Assisted in managing daily store operations and employee scheduling.
- Coordinated training and onboarding for new team members.
- Implemented inventory management practices to enhance stock accuracy.
- Monitored sales floor activities to ensure customer satisfaction.
- Facilitated communication between management and staff regarding store policies.
- Resolved customer inquiries and complaints effectively and efficiently.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Assistant Manager
Taco Shop
Wichita
04.2011 - 04.2016
- Assisted in managing daily store operations and employee scheduling.
- Coordinated training and onboarding for new team members.
- Implemented inventory management practices to enhance stock accuracy.
- Developed staff schedules to optimize coverage during peak hours.
- Facilitated communication between management and staff regarding store policies.
- Resolved customer inquiries and complaints effectively and efficiently.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Hutchinson High School
Hutchinson, KSSome College (No Degree) - Accounting
Hutchinson Community College
Hutchinson, KSSkills
- Staff training
- Inventory management
- Customer service
- Operational compliance
- Cash handling
- Team leadership
- Communication skills
- Team development
- Flexible schedule
References
References available upon request.
Timeline
Assistant Manager
Jump Start Stores
09.2023 - 08.2024
Customer Service Representative
Jackson Meat
03.2022 - 09.2023
Shift Manager
Arby's
12.2021 - Current
Returns Processor
Russell Stover Chocolates
08.2018 - 12.2020
Assistant Manager
Hog Wild Pit BBQ
04.2016 - 08.2018
Assistant Manager
Taco Shop
04.2011 - 04.2016
Hutchinson High School
Some College (No Degree) - Accounting
Hutchinson Community College