Aubrey Bertonica
Auburn,NY
Summary
Dynamic Pharmacy Technician and Service Team Leader with a proven track record at Wegmans, adept in medication dispensing and team collaboration. Excelled in workflow optimization and confidentiality, enhancing service quality and efficiency. Skilled in problem-solving and fostering positive customer relationships, demonstrating a strong commitment to accuracy and patient care.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Wegmans Pharmacy
01.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to quality and efficiency.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Service Team Leader
Wegmans Food Markets, Inc
09.2005 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
GED -
Onondaga County BOCES
Syracuse, NYSkills
- Complex problem solving
- Customer service expertise
- Confidentiality and HIPAA trained
- Medication Dispensing
- Schedule preparation
- Documentation And Reporting
- Managing and training others
Timeline
Pharmacy Technician
Wegmans Pharmacy
01.2022 - Current
Service Team Leader
Wegmans Food Markets, Inc
09.2005 - Current
GED -
Onondaga County BOCES