P Renee Strickland

• Answer telephones and give information to callers or transfer calls to appropriate individuals
• Assist customers by answering simple questions or referring them to the pharmacist for medication information
• Lead a team of technicians
• Initiate prior authorization requests for medications
• Evaluate doctor responses for valid prior authorization protocols
• Approve/deny prior authorization claims based on protocol criteria
• Receive prescription and verify that information is complete and accurate
• Establish or maintain patient profiles by keeping information complete and accurate
• Assist medical doctor offices in answering questions, or taking information needed
• Make calls to medical doctor offices to obtain or verify information needed to process a prescription
• Lead new hire training in onboarding queues
• Lead facilitators with creating or updating Standard Operating Procedure documents
• Lead Microsoft Teams chat to assist new hires or other employees with questions regarding processing their call or entering prescriptions.
• Reviewed and verified customer information and insurance provider information.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Collected co-payments or full payments from customers.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Reviewed medication orders.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Resolved third-party billing, computer system and customer service issues.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Set up and modified patient profiles to include current medications and insurance details.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Monitored participant workflow and behaviors throughout training process.
• Developed effective training plans based on department needs and objectives.
• Tracked attendance and evaluated progress for assigned trainees.
• Supported productivity increase and business growth through new hire training and mentoring.
• Scheduled and taught in class and online courses to increase learning opportunities.
• Provided coaching and mentoring to employees.
• Trained and mentored new personnel hired to fulfill various roles.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Improved user productivity and efficiency through system training and support.
• Fostered relationships with internal and external customers.
• Leveraged Lean Six Sigma expertise to reduce waste and enhance productivity.
• Organized work to meet demanding production goals.
• Maintained quality assurance and customer satisfaction objectives.
• Maintained compliance with regulatory standards and safety requirements.
• Applied critical thinking and research to address complex issues.
• Tested systems, noting issues and completing preventive maintenance.
• Liaised with internal departments to optimize productivity and efficiency.

Supervised pharmacy technicians and coordinated day-to-day assignments.

• Lead trainings and assist staff with computer usage
• Supply and monitor robotic machines that dispense medicine into containers and label the containers
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
• Used statistical methods to analyze data and generate useful business reports.
• Upheld security and confidentiality of documents and data within area of responsibility.
• Maintained documentation on tests performed in lab.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Prepared samples for shipping and disposed of bodily fluids in proper containers.
• Obtained samples for testing following standard protocols.
• Processed patient specimens according to priority and documented results.
• Implemented lab procedures to prevent errors and protect staff.
• Analyzed test data and presented findings using charts and graphs.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Collaborated with other departments to establish cohesive laboratory operations.
• Trained new laboratory personnel to apply proper laboratory techniques and best practices.
• Oversaw items in inventory and reordered before supplies diminished.
• Recorded and analyzed data to produce reports of results.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Participated in lab meetings and project presentations.
• Provided support and guidance to junior lab staff.

• Implemented lab procedures to prevent errors and protect staff.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Inspected laboratory equipment to maintain good working condition for optimal results.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Prepared reagents, media and solutions to use for laboratory testing and analysis.
• Collaborated with other departments to establish cohesive laboratory operations.
• Recorded and analyzed data to produce reports of results.

• Operate cash registers to accept payment from customers
• Assist customers by answering simple questions or referring them to the pharmacist for medication information
• Establish or maintain patient profiles
• Assist staff with questions
• Answer telephones and give information to callers or transfer calls to appropriate individuals
• Close out register at the end of the night
• Receive prescription and verify that information is complete and accurate.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Counted and labeled prescriptions with correct item and quantity.
• Entered and processed patients' prescriptions into internal system.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Collected co-payments or full payments from customers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Counted, measured and compounded medications following standard procedures.
• Counted, measured, and compounded medications following standard procedures.
• Resolved third-party billing, computer system and customer service issues.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Set up and modified patient profiles to include current medications and insurance details.
• Managed opening and closing duties for pharmacy.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Developed and implemented improvements to pharmacy organization system.
• Liaised with other pharmacies to eliminate issues related to product expiration.

• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Enhanced pharmacy workflow by assisting pharmacists with mail order processing
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
• Assisted with highly escalated patients
• Troubleshooting prescription delays and worked with a specialized team for resolution
• Worked with grievance team to deescalate clients