Jessica Willoughby
Xenia,OH
Summary
Dynamic and detail-oriented Sr Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and insurance billing. Proven problem-solver with a strong focus on workflow optimization and team collaboration, enhancing operational efficiency and customer satisfaction. Committed to upholding HIPAA compliance and delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Sr Certified Pharmacy Technician
Walgreens
Dayton Oh
07.2023 - Current
- Managed patient profile setup and modifications to ensure comprehensive documentation of medications and insurance details.
- Provided expert guidance to customers on prescription and over-the-counter product inquiries to enhance service experience.
- Administered dosage calculations and prepared prescription labels to uphold medication safety standards.
- Executed opening and closing procedures for pharmacy to maintain operational integrity and customer service standards.
- Ensured accurate and timely updates of patient records and prescription information to uphold HIPAA standards.
- Facilitated resolution of non-routine issues to enhance operational efficiency, focusing on third-party billing systems and customer service inquiries.
- Addressed patient concerns and provided solutions for prescription-related issues to enhance service quality.
- Ensured integrity of customer data and insurance provider details to support operational efficiency.
- Executed payment collection processes to ensure timely transactions and customer satisfaction.
- Facilitated training and mentorship for junior pharmacy technicians to enhance operational efficiency and adherence to best practices.
Certified Pharmacy Technician
Kroger
Fairborn, OH
07.2017 - 07.2019
- Processed prescription orders accurately and efficiently to support pharmacy operations.
- Assisted customers by providing medication information and answering inquiries.
- Managed inventory levels, ensuring timely restocking of medications and supplies.
- Collaborated with pharmacists in maintaining compliance with safety regulations.
- Monitored expiration dates of medications, ensuring safe disposal of outdated products.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
High School Diploma -
Belmont
Dayton, OH06.2008
Skills
- Problem-solving skills
- Immunization administration
- Insurance billing
- Insurance verification
- Medication dispensing
- HIPAA compliance
- Workflow optimization
- Drug inventory control
- Team collaboration
- Prescription processing
- Pharmacy and customer records management
- Pharmacy operations
- Data entry
- Attention to detail
- Stocking shelves
- Certified pharmacy technician (cpht)
Timeline
Sr Certified Pharmacy Technician
Walgreens
07.2023 - Current
Certified Pharmacy Technician
Kroger
07.2017 - 07.2019
High School Diploma -
Belmont