Aubrey Carter
Huntsville
Summary
- Over 7 years of work experience in various tasks within the customer service industry.
- Dedicated Customer Service Specialist who provides skills to prioritize and multi-task in fast-paced working environment.
- Successfully works as part of team to reach personal and business goals.
- Successfully managed escalated customer support issues.
- Motivated to maintain customer satisfaction and contribute to company success.
- Managed substantial amounts of inbound calls while sustaining satisfactory relationships with customers.
- Offered skills of CRM systems paired with outstanding active listening and multitasking abilities.
- Provided enthusiastic client services professionals with strong background of interfacing with industry customers.
- Well-versed in products, services, and consumer trends.
- Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
AT&T Mobility
Huntsville
09.2023 - Current
- Assisted customers with inquiries regarding products and services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Educated customers on billing procedures and account management tools.
- Provided training and support to new staff on customer service protocols.
- Handled high-volume calls while ensuring quality service standards were met.
- Maintained customer records accurately in the internal database system.
Customer Service Representative
Verizon Wireless
Huntsville
05.2022 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
AT&T
Huntsville
12.2016 - 12.2021
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
Sparkman High School
Harvest, ALSkills
- Report generation and creation
- Credit card payment processing
- Process optimization
- Inbound and Outbound Calling
- Business development understanding
- Customer relations
- Promotional support
- Sales expertise
- Microsoft Office expertise
- Understanding of shipping and receiving
- Problem-solving abilities
- Customer Account Management
Timeline
Customer Service Representative
AT&T Mobility
09.2023 - Current
Customer Service Representative
Verizon Wireless
05.2022 - 08.2023
Customer Service Representative
AT&T
12.2016 - 12.2021
High School Diploma -
Sparkman High School