Aubrey Cecil
Albany
Summary
Dynamic leader with a proven track record in coaching and team support, dedicated to identifying needs and fostering collaboration within diverse groups. Committed to serving others through effective, people-focused guidance that empowers individuals and enhances team performance. Expertise in cultivating a positive work environment that encourages open communication and drives collective success. Passionate about leveraging leadership skills to inspire teams and achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
SAIF Corporation
2020.01 - Current
- Examine and manage claims to the best possible outcomes for injured workers using critical and creative thinking, adhering to best practices, leading with empathy, and understanding that flexibility is needed in approaching each unique claim
- Navigate complex claims and relationships between policy holders, injured workers, and the workers compensation system itself to find creative and collaborative solutions, driving towards the best possible resolution for all parties
- Adhering closely to Oregon laws and rules to ensure that all claims are handled correctly towards the most appropriate resolution
- Transparent and timely communication with injured workers, employers, team members and business partners to ensure that everyone is heard in the process, allowing for best possible outcomes for all parties
- Assess risk exposure within a claim, setting aside the appropriate money to cover all expenses and pursue alternative forms of closure as fit to mitigate risk
- Provide resources and education to workers, employers, and business partners while respecting the scope of my position and assisting in finding the answers to questions that do not have an immediate answer
- Facilitating meetings with employers and business partners to educate those unfamiliar with the complex world of workers compensation, working together to make all parties feel heard, supported, and confident moving forward
- Working with different business partners to elevate projects such as Claims System Implementation as a Change Champion, Intake Workflow Project, Claims Staffing Triage Project and 1502 trainer/presenter, communicating with the unit about said projects and encouraging change and frank dialogue as business needs grow and change
- Manage and balance my work load while still maintaining flexibility to assist my team members in any way that may be needed, including but not limited to individual mentoring new adjusters and being a frequently utilized resource for other, tenured adjusters in my unit
- Focus on team relationship building, ensuring that there is positivity, sincerity, and mutual engagement in solution brought to each interaction and offering ideas for continuous improvement
- Seeking out additional growth opportunities such as Central Claims Unit Staffing Facilitator, providing multiple job shadows, being a mentor, engaging in the mentee program, engaging in Own Your Own Career, multiple book clubs and event coordinator for my team to better improve the working experience of my team and division
- Continuous education and betterment by seeking out a variety classes and experience so I may be a better asset to my unit and a more effective resource for workers and employers
Claims Assistant
SAIF Corporation
2019.01 - 2019.12
- Assist in claim management by executing administrative tasks, such as state filings, records requests, and communications with injured workers and employers
- Complete audits and closures of claims, using critical thinking to determine correctly paid time loss while looking at the life of the claim as a whole
- Close communications with adjusters on what is needed for each individual and unique file and how best to approach next steps
- Answer questions from injured workers, employers, medical providers, and state employees while understanding the boundaries that must be respected and adhered to, and providing a genuine human experience to make sure that all parties feel heard
- Organize and execute tasks efficiently to not only complete my work loads, but also assist my coworkers as needed
- Assist in other departments, such as legal, to best be prepared for hearings and facilitate communication between employers and attorneys.
- Focus on continued learning, striving for best experiences and practices ranging from customer service to professional relationships
Commercial Lines Account Manager
Rhodes Warden Insurance Agency
2018.01 - 2019.12
- Manage existing accounts in adding or removing coverage as needed, addressing client concerns and questions in a timely and professional manner
- Advising clients as to how coverages work, explaining the nature of the insurance contract and how that may impact premiums
- Quoting, writing and issuing new business, completing ACORD applications correctly and quickly, managing submissions and collecting premium
- Critically considering the markets and how fluctuations within the industry impact clients on an individual level, remarketing as needed
- Claim intake, follow up, and ensuring communication between the client and the carrier
- Creating documents ranging from premium breakdowns and insurance summaries to certificates of insurance and other binding documents
- Meeting with clients to discuss gaps in their coverages, explaining scenarios in which these coverages would come into effect, and the cost of adding said coverage
General Manager
Laughing Planet Café
2015.01 - 2017.12
- Provide excellent customer service, ensuring recurring business and building revenue
- Address all customer complaints and concerns, in addition to arranging and fulfilling catering orders as needed
- Perform administrative tasks such as hiring and onboarding, discipline and termination, payroll, deposits, spreading invoices, creating labor efficient schedules, calculating food cost and maintaining profits therein, and taking thorough inventory every month.
- Create a productive and fast paced work environment for upwards of fifteen staff members through employee development, delegation, and clear expectations of tasks to be completed on a daily, weekly, quarterly, and annual basis.
- Organize community engagement through setting up dine outs, donations, and assist in execution of marketing events
- Maintaining a clean, aesthetically pleasing and engaging restaurant
- Ensure high level food quality, coaching both front and back of house on expectations and product, maintaining food safety and thorough knowledge of all aspects of ingredients and preparation.
- Seamless roll outs of new products and procedures through ordering, communications to staff, and utilizing tools given by the marketing department
- All Assistant Manager and counter staff duties, in addition to occasionally working back of house
- Deep-seated understanding that the people we work with and do business with are our most valuable asset.
Education
High School -
Lebanon High School
Linn Benton Community College - undefined
Linn Benton Community College
2013-01
Skills
- Advanced knowledge of Oregon workers’ compensation statutes, rules, case law, and SAIF policies; committed to continuous professional development
- Skilled in identifying claim issues, ensuring timely benefits, developing action plans, and driving claims to timely, appropriate resolution
- Strong reserve analysis and risk assessment abilities, including establishing, adjusting, and documenting reserves within authority limits
- Experienced in managing litigated claims, collaborating with legal partners, participating in mediations and hearings, and evaluating settlement opportunities
- Accurate and efficient in maintaining claim records, documentation, and system data; adept at leveraging technology to improve workflow
- Trusted resource for staff seeking guidance on complex claims, legal interpretation, and best‑practice decision‑making
- Experienced mentor and coach to new and tenured adjusters, supporting skill development, confidence, and sound judgment
- Active contributor to training and project initiatives, including cross division communication, developing content, and presenting claims‑related programs
- Effective liaison between leadership and staff, supporting communication, change management, and team alignment
- Provide leadership in unit staffings, fostering collaborative problem‑solving and strategic discussion
- Strong interpersonal skills with the ability to collaborate effectively with policyholders, agents, attorneys, and internal teams
- Skilled at navigating diverse perspectives, communication styles, and cultural backgrounds with sensitivity and professionalism
- Clear, empathetic communicator who builds trust and supports positive outcomes for all stakeholders
Certification
Claims Examiner Certification - SAIF
Timeline
Claims Adjuster
SAIF Corporation
2020.01 - Current
Claims Assistant
SAIF Corporation
2019.01 - 2019.12
Commercial Lines Account Manager
Rhodes Warden Insurance Agency
2018.01 - 2019.12
General Manager
Laughing Planet Café
2015.01 - 2017.12
Linn Benton Community College - undefined
Linn Benton Community College
High School -
Lebanon High School