Aubrey Colbert
Tacoma,Washington
Summary
Collaborative and friendly known to go the extra mile to deliver customer satisfaction. Excellent communication, prioritization and multitasking abilities. Enthusiastic and eager to contribute to team success and positivity through hard work, attention to detail and diverse problem solving skills. Motivated to learn, grow and excel in the airline industry.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent Trainer
Horizon Air
Seattle, WA
11.2021 - Current
- Rewriting and creating curriculums to maintain applicability to new and current operational tasks.
- Performing continuous and daily evaluations of content and plans in order to enhance delivery, improve effectiveness, and develop overall performance.
- Teaching 6 plus hour classes including powerpoints, hands on material, and gate shadowing to new hires and agents needing a refresher.
- Keeping team members in line with FAA, TSA, and Horizon regulations.
Passenger Service Agent Coach and Team Captain
Horizon Air
SeaTac, WA
05.2019 - 11.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Directed and supported PSA's in creating their daily schedules, monitoring any delays or cancellations, and developing agents knowledge upon any errors.
- Quickly provided assistance to agents in situations of ticketing issues, emergencies, and de-escalating upset or disorderly passengers.
Passenger Service Agent
Horizon Air
SeaTac, WA
06.2018 - 05.2019
- Delivered safe, on-time, and satisfactory performance whenever possible for all passengers in a fast paced environment.
- Saw to all guest inquiries and assisted with any travel needs such as boarding flights, changing seats, tagging luggage, checking passengers in, and accommodating schedule changes.
- Announced flight status updates and information about gate changes over PA system.
- Tagged luggage and confirmed all carry-on items met federal guidelines.
Banquet/ Restaurant Server and Trainer
Buca Di Beppo
Maitland, FL
02.2016 - 07.2019
- Cultivated warm relationships with regular and new customers.
- Worked with POS system to place orders, manage bills, and create reservations in a fast paced environment.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Associate of Arts - Fine Arts
Tacoma Community College
Tacoma, WA08.2022
High School Diploma -
Lyman High School
Longwood, FL05.2015
Skills
- Coordinating schedules
- Boarding gate procedures
- Customer service management
- Public Announcements
- Employee training
- Friendly service mentality
- Computer Proficiency
Timeline
Passenger Service Agent Trainer
Horizon Air
11.2021 - Current
Passenger Service Agent Coach and Team Captain
Horizon Air
05.2019 - 11.2021
Passenger Service Agent
Horizon Air
06.2018 - 05.2019
Banquet/ Restaurant Server and Trainer
Buca Di Beppo
02.2016 - 07.2019
Associate of Arts - Fine Arts
Tacoma Community College
High School Diploma -
Lyman High School