Aubrey Fielder

• Receive and respond to routine Client inquiries, maintain documentation of communications, existing issues, and issue resolutions.

• Prepare well written correspondence and calls with underwriters.

• Review and process policies for accuracy of coverage, policy content, and form completion.

•Assist in the renewal process by requesting and gathering enrollment, volume, benefit summary reports.

•Handle all client billing and invoicing upon the completion of placing the policy.

•Other various tasks, both within and outside of my team. Always a resource to others within the department.

• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Promoted to OB (financial) Counselor after 3 months of front desk work.
• Conducted meetings with patients and family members and answered questions regarding insurance benefits.
• Called insurance providers to get patients' maternity coverage
• Configured numbers based on insurance and provider costs in order to determine the amount owed to the company
• Kept detailed documentation of all patient meetings and financial information using eclinical works software.
• Set patients up on payments plans and ensure that payments are correctly processed on the corresponding date.

• Learned every menu preparation and numerous off-label drinks to meet all customer needs.
• Maintained supply levels in counter and customer areas to meet typical demands.
• Taught proper procedures and strategies for success to new employees.
• Handled cash and processed payments accurately to avoid errors.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Planned and organized sampling events by working hand-in-hand with restaurant store managers and leaders.
• Set up and broke down promotional booths/tents and talked to potential customers at promotional events.
• Conducted venue tours of our restaurant to potential customers, In which I gave information on our event package options, pricing, and decoration possibilities.