Ava Schuhmacher
Knoxville,TN
Summary
Hard-working, high-energy, and sociable saleswoman with a proven track record of providing the highest level of customer service. A very motivated individual for both personal and business-related issues. Ability to retain in-depth knowledge of all products, services, and accounts. Performs all tasks in a timely manner. Builds and maintains genuine relationships with a diverse group of present and prospective clients through rapport.
Overview
5
5
years of professional experience
Work History
Server
PF Changs Restaurant
New Knoxville, TN
04.2023 - Current
- Ensured customer satisfaction through the provision of excellent service.
- Remained informed about the full range of company products to deliver superior customer satisfaction.
- Carried out required job responsibilities in a timely fashion.
- Developed rapport with a diverse clientele, fostering repeat business.
Server
Cheddars Restaurant
Knoxville, TN
09.2022 - 02.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Salesperson
Urbanex
Louisville, KY
05.2022 - 07.2022
- Developed a rapport with potential customers by engaging in friendly conversation.
- Provided detailed information about the products being sold and answered customer questions.
- Explained the benefits of purchasing the product compared to competitors' offerings.
- Confirmed customer satisfaction with all aspects of the sales process, including delivery time frames and price points.
- Maintained accurate records of sales activity using computer software programs.
- Provided direct contact information to ensure optimal customer support.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
- Attended daily team meetings to discuss sales strategies and targets.
- Dedicated personal time to self-educate on sales tactics, meeting the demands of the company and higher-ups.
- Cultivated strong client relationships by establishing personal rapport.
Server
Calhouns
New Knoxville, TN
08.2021 - 05.2022
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, and promotions.
- Provided exceptional service to a high volume of daily customers.
Cashier
Publix
Knoxville, TN
03.2019 - 08.2021
- Took on various tasks and responsibilities in a range of positions during times of limited staff availability.
- Volunteered to come in on off days and stay late when necessary.
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
Education
Bachelor of Arts - Political Science And History
The University of Tennessee - Knoxville
Knoxville, TN05-2024
High School Diploma -
Farragut High School
Knoxville, TN05-2020
Skills
- Building rapport with clients
- Maintaining strong client relationships
- Answering phone calls
- Conducting meetings and presentations
- Completing tasks in a timely manner
- Being organized and detail-oriented
- Ability to work as part of a team or as a leader
- Able to flourish in a high-stress environment
- Able to meet company quotas
- Account Management
- Complaint Handling
- Highly proficient writing skills
Biggest Personal Accomplishments
- My biggest personal accomplishments are graduating high school at 16, starting my college education at 16, and being the first person in my family to graduate college regardless of hardships.
Timeline
Server
PF Changs Restaurant
04.2023 - Current
Server
Cheddars Restaurant
09.2022 - 02.2023
Salesperson
Urbanex
05.2022 - 07.2022
Server
Calhouns
08.2021 - 05.2022
Cashier
Publix
03.2019 - 08.2021
Bachelor of Arts - Political Science And History
The University of Tennessee - Knoxville
High School Diploma -
Farragut High School