Gabriel Grubbs
Apex,NC
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Mavis Tires and Brakes
02.2025 - Current
- Assessed vehicle condition and provided accurate service recommendations to clients.
- Coordinated with technicians to ensure timely completion of services and repairs.
- Managed appointment scheduling to optimize workflow and enhance customer satisfaction.
- Maintained knowledge of automotive products and services to educate customers effectively.
Client Experience Representative
Mercedes Benz of Durham
04.2024 - 02.2025
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Trained new team members on company policies and customer service protocols.
- Worked with service advisors and technicians to ensure efficiency and productivity for teammates and clients during working hours.
Server
Olive Garden
09.2023 - 07.2024
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Constantly moving and adjusting to fast pace environments while still maintaining a level of calm and professionalism.
- Coordinated with all teammates to ensure that things are running smoothly and assist other if needed.
Automotive Technician Apprentice
Caliber Collision
02.2023 - 05.2023
- Diagnosed and repaired vehicle systems including engines, brakes, and electrical components.
- Performed routine inspections and preventative maintenance to ensure vehicle reliability and safety.
Eagle Scout
Boy Scouts of America
06.2014 - 08.2021
- Senior Patrol Leadership (SPL): organized and led outdoor adventure activities for youth participants, fostering team-building and leadership skills.
- Assistant Senior Patrol Leader (ASPL), assists the SPL in leading meetings and activities, runs the troop in absence of SPL and creates meeting plans to help other scouts expand their knowledge
- Troop Quartermaster, keeps the troop gear and equipment organized, functioning and in good condition to use on outings
- Troop Den Chief, attends Cub Scout meetings and assists the CubMaster and Den Leaders to teach younger scouts
- Troop 75
Education
High School Graduate -
Score Academy
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment and RO write ups
- Team player mentality
- Service scheduling
- Goal-oriented mindset
- Ability to adapt in fast pace work environments
Accomplishments
- Post Beautification Projects at American Legion Post 116
- Lead multiple Eagle Scout Projects apart of Troop 75
Certification
American Red Cross First Aid
Timeline
Service Advisor
Mavis Tires and Brakes
02.2025 - Current
Client Experience Representative
Mercedes Benz of Durham
04.2024 - 02.2025
Server
Olive Garden
09.2023 - 07.2024
Automotive Technician Apprentice
Caliber Collision
02.2023 - 05.2023
Eagle Scout
Boy Scouts of America
06.2014 - 08.2021
High School Graduate -
Score Academy