Aubrey Freeman
Carrollton,GA
Summary
As a professional in the workplace, I am successful at solving a range of daily issues with an efficient and professional attitude. I have demonstrated adapting to changing demands, multitasking, and I learn new information quickly. I am a hardworking employee with excellent customer service and time management abilities. Part of working in the customer service field is being devoted to giving every person you encounter a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Better Living Consultant
Venterra Reality
Peachtree City , GA
05.2023 - Current
- Maintained accurate records of prospective renters, applications and leases.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Front Desk Manager
Hilton Grand Vacations
Kissimmee , FL
06.2021 - 01.2023
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Managed guest check-in and check-out procedures, reservations and payments
- Managed customer complaints and rectified issues to complete satisfaction
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
- Responded to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours
- Facilitated successful front desk operations for high-volume resort with 989 rooms.
Front Desk Agent
Diamond Resorts
Kissimmee , FL
08.2019 - 06.2021
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Coordinated with internal departments to handle wide range of guest needs
- Facilitated successful front desk operations for high-volume resort
- Handled payment processing and provided customers with receipts and accurately exchanged currency
- Supervised daily operations of hotel front desk in absence of manager
- Collaborated with internal team to prioritize and complete guest check-in and check-out procedures
- Worked with housekeeping and maintenance staff as well as other departments to address and resolve building and room issues.
Merchandise Associate
Walt Disney World Company
Lake Buena Vista , FL
01.2019 - 08.2019
- Answered customer questions and provided theme park information
- Delivered high level of customer service to patrons using active listening and engagement skills
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Answered product questions with up-to-date knowledge of sales and store promotions
- Operated cash register or POS system to receive payment by cash, check and credit card
- Helped customers find specific products, answered questions and offered product advice.
Sales Associate
Victoria’s Secret & PINK
Douglasville , GA
11.2015 - 01.2019
- Answered product questions with up-to-date knowledge of sales and promotions
- Engaged customers in friendly, professional dialogue to determine needs
- Received and displayed product shipments on store retail shelves upon delivery
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Increased purchase amounts by cross-selling with similar products.
Floor Staff Member
Regal Cinemas
Douglasville , GA
12.2014 - 11.2015
- Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues
- Accepted and applied payments to process ticket transactions, made change and present receipts
- Safely prepared, assembled and presented food to satisfy customers and fill orders
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly
- Assisted patrons with handicaps to appropriate seating
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities
- Recognized security risks to properly handle situations.
Education
BBA - Business Administration
University of West Georgia
Skills
- Hospitality Services
- Information Confidentiality
- Complaint Resolution
- Account Balancing
- Phone and Email Etiquette
- Delegating Work Assignments
- Documentation and Reporting
- Issue Escalation
- Administrative Support
- Leasing and Sales
- Community Engagement
- Creative Problem-Solving
Accomplishments
- I was awarded Manager of the month for "Summer Months of 2021" that included my performance during June, July, and August. It was my first 3 months as a Manager.
- I was the first one chosen by our General Manager for the "Superstar Award" in October of 2021, for providing above and beyond customer service to our guests.
- I came in 1st place in a company wide leasing contest in December 2023 after working in leasing for only 7 months.
Timeline
Better Living Consultant
Venterra Reality
05.2023 - Current
Front Desk Manager
Hilton Grand Vacations
06.2021 - 01.2023
Front Desk Agent
Diamond Resorts
08.2019 - 06.2021
Merchandise Associate
Walt Disney World Company
01.2019 - 08.2019
Sales Associate
Victoria’s Secret & PINK
11.2015 - 01.2019
Floor Staff Member
Regal Cinemas
12.2014 - 11.2015
BBA - Business Administration
University of West Georgia
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