Detail-oriented individual with exceptional communication and project management skills. Exhibits the ability to handle multiple tasks efficiently in fast-paced environments. Noted for proactive problem-solving and optimization of processes to support team objectives.
Overview
14
14
years of professional experience
Work History
Better Living Consultant
The Preserve at Baywood-Venterra Reality
2023.06 - Current
Provided prospective residents with detailed information about available units and community amenities.
Conducted property tours, showcasing units and addressing potential residents' questions.
Assisted with lease agreements, processing applications, and conducting move-in orientations.
Followed up with prospective residents through email, phone, and in-person interactions to convert leads.
Coordinated with maintenance and management to ensure all units were move-in ready.
Addressed and resolved resident concerns, maintaining high levels of resident satisfaction.
Coordinated all resident engagement events for the property, enhancing community experience.
Mobile Expert
T-Mobile
2018.10 - 2023.06
Increased sales by 20% through product demonstrations and targeted upselling
Organized promotional events within the store to attract new customers and increase brand awareness within the community.
Successfully closed high-value deals by establishing strong relationships with key decision-makers
Exceeded quotas by consistently generating new leads and prospecting for new business opportunities.
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
-Winners Circle Award Recipient 2019
-Winner Circle Award Recipient 2022
Front Desk Coordinator
The Boardroom
2018.01 - 2018.10
Assisted with planning and executing company events
Created and updated employee records
Provided administrative support to the office manager and other staff members
Handled incoming and outgoing mail
Updated the company website and social media accounts
Answered phones and scheduled appointments
Greeted clients and provided them with refreshments
Assisted with check-ins and check-outs
Recommended and sold salon products
Performed opening and closing duties.
Store Manager
Vape City
2017.01 - 2018.01
Led team of employees in daily tasks and operations
Supervised and trained new employees
Organized and maintained inventory
Dealt with customer complaints and concerns
Opened and closed store.
Master Stylist
Family Hairitage
2011.03 - 2015.04
Led salon in profitable style changes
Trained new stylists in cutting and coloring techniques
Monitored inventory and ordered supplies as needed
Styled clients based on their needs
Opened and closed salon.
Education
Associates - Communications
San Jacinto College
Pasadena, TX
05.2017
Cosmetology Degree - Cosmetology
Blue Cliff College
Lafayette, LA
06.2011
High School Diploma - General Studies
Dobie High School
Houston, TX
05.2009
Skills
Customer Service
Microsoft Word
Typing
Organization
Problem Solving
Sales Expert
Client Relationship Building
Creativity and Innovation
Social media proficiency
Assertiveness
Critical Thinking
Accomplishments
Consistently ranked in the Top 10 across all Venterra Realty properties since joining in June 2023.
Recognized as a Rising Star for outstanding performance.
Cross-trained in the Better Living Manager (BLM) role, providing flexible support to management.
Mentored new hires and traveled to other regions to provide mentorship and training.
Active member of the L.E.A.D.E. Team, participating in company-wide initiatives.
Languages
Spanish
Native or Bilingual
Timeline
Better Living Consultant
The Preserve at Baywood-Venterra Reality
2023.06 - Current
Mobile Expert
T-Mobile
2018.10 - 2023.06
Front Desk Coordinator
The Boardroom
2018.01 - 2018.10
Store Manager
Vape City
2017.01 - 2018.01
Master Stylist
Family Hairitage
2011.03 - 2015.04
Associates - Communications
San Jacinto College
Cosmetology Degree - Cosmetology
Blue Cliff College
High School Diploma - General Studies
Dobie High School
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