JADE JONES
Daytona Beach,FL
Summary
Dynamic property management professional recognized for achieving 97% occupancy and 98% lease rates. Expertise in leveraging property management software and proactive tenant engagement to enhance customer satisfaction and community involvement. Committed to improving resident experiences and maintaining high standards of property operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Better Living Consultant
Venterra Realty Management
Daytona Beach, Florida
02.2026 - Current
- Determined consumer needs to provide products and services appealing to larger market.
- Identified customer needs through direct interactions and feedback.
- Assessed client needs to tailor services that enhance customer satisfaction and loyalty.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Conducted market research to support effective decision-making for property acquisitions.
- Collaborated with teams to develop strategic initiatives for client engagement.
- Analyzed property management processes to identify areas for improvement.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Analyzed key performance indicators to identify effective strategies.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Monitored operations and reviewed records and metrics to understand company performance.
- Set specific goals for projects to measure progress and evaluate end results.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Coordinated project timelines and deliverables to ensure alignment with company goals.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Worked closely with human resources to support employee management and organizational planning.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Audited company's legal documents to verify compliant policies and procedures.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Analyzed company's expenditures and developed financial models.
Assistant Property Manager
Steadfast Management
Nashville, United States
01.2024 - 04.2025
- Managed a portfolio of 128 residential units ensuring high occupancy rates and tenant satisfaction at minimum 97 % occupancy and 98 % leased.
- Utilized property management software to track leasing activities, maintain accurate records, and generate reports for management review.
- Organized and conducted property tours for potential renters, effectively highlighting key features and amenities to drive leasing conversions.
- Implemented online leasing platforms to streamline the application process and improve overall customer experience.
- Maintained up-to-date knowledge on local rental market trends and competitor pricing strategies to optimize rental rates.
- Coordinated move-in/move-out processes including inspections, lease signings, security deposit handling, utility transfers, etc.
- Responded promptly to inquiries from current or prospective tenants, ensuring adherence to established service level agreements (SLAs).
- Managed tenant relations, addressing inquiries and resolving issues promptly to maintain a positive living environment.
- Collaborated with maintenance team to ensure timely resolution of tenant issues and maintenance requests.
- Developed and implemented effective marketing strategies to attract prospective tenants.
- Collaborated with property management team to develop and implement marketing strategies, contributing to a 15% increase in property occupancy rates.
- Organized community events to enhance resident engagement and foster a positive living environment. for foster positive living environment and encourage tenant engagement.
- Conducted regular property inspections to evaluate maintenance needs and ensure compliance with safety regulations.
- Assisted in preparing and managing budgets, monitoring expenses to align with financial goals and objectives.
- Coordinated with maintenance staff and vendors to ensure timely repairs and upkeep of properties.
- Participated in regular training sessions such as legal conferences, mixers, etc to stay current on industry trends.
- Established connections with industry professionals through participation in networking events and organizations. by engaging in professional organizations.
- Developed and maintained relationships with tenants, fostering a sense of community and enhancing tenant retention.
Leasing Consultant
States Weinstein properties
Nashville, United States
04.2023 - 04.2024
- Performed professional apartment tours, collected fees and deposits, and processed and assessed all applications.
- Coordinated move-ins and move-outs, advising residents on issues and providing support to enhance their living experience.
- Managed resident concerns and emergencies, ensuring prompt resolutions to maintain high resident satisfaction.
- Performed background checks and informed prospective applicants on approval/denial basis criteria.
- Assessed and resolved damages and charges associated with previous residents, effectively resolving disputes.
- Conducted comprehensive market surveys, skillfully negotiated rent increases with corporate, and facilitated constructive discussions with residents.
- Orchestrated resident events and staged apartments, attracting potential tenants through effective presentations.
Affordable housing Compliance specialist
United States Freeman Webb Company
Nashville, United States
06.2022 - 04.2023
- Prepared compliance reports for funding agencies and stakeholders, ensuring accuracy and timeliness.
- Assisted in securing funding by ensuring compliance with grant requirements and reporting obligations.
- Identified and implemented process improvements to enhance compliance efficiency and effectiveness.
- Conducted training sessions for stakeholders on changes to compliance regulations.
- Coordinated with legal teams to resolve compliance-related disputes and inquiries promptly.
- Facilitated workshops and seminars to promote awareness of affordable housing compliance among community members.
- Participated in community outreach initiatives to educate tenants about their rights and responsibilities under affordable housing programs.
- Developed a comprehensive compliance manual to streamline processes and ensure consistent application of regulations.
- Engaged in continuous professional development to stay informed about industry trends and best practices.
Education
High School Diploma -
Oscar Smith High School
Chesapeake, VA, USA01-2009
Skills
- Tenant Relations Expert
- Tenant Onboarding
- Lease Negotiation Expert
- Leasing Strategies Expert
- Financial analysis modeling
- Financial Reconciliation Expert
- Account Reconciliation Expert
- Market Analysis Expert
- Data analysis
- Report writing
- Process Improvement
- Operational Efficiency
- Technical Support
- Compliance Knowledge Expert
- Fair Housing Regulations Expert
- Compliance auditing
- Community Outreach
- Resident Engagement Expert
- Resident Events
- Customer Service Expert
- Client relationships
- Client engagement
- Professional Networking
- Stakeholder engagement
- Team Development
- Team leadership
- Team Collaboration Expert
- Project leadership
- Training and development
- Performance Evaluation
- Conflict Resolution Expert
- Issue resolution
- Adaptability Expert
- Time Management Expert
- Work prioritization
- Multitasking
- Time management
- Problem Solving Expert
- Quality control
- Communication skills
- Professional Communication Expert
- Growth Strategy
- Industry knowledge
- Office Management Expert
- Microsoft Office Expert
- CRM software Expert
- Entrata Expert
- Yardi Expert
- Digital Marketing
- Relationship management
- Negotiation skills
- Customer needs assessment
- Team collaboration
- Problem solving
- Analytical thinking
- Goal setting
- Maintenance Coordination Expert
- Property Leasing Expert
- Quality control
- Communication skills
- Stakeholder engagement
- Customer needs assessment
- Market analysis
- Property management software
- Compliance auditing
- Financial modeling
Certification
- Fair Housing
- LITHC
- Tax Credit
- NAA -National Apartment Association
Hobbies and Interests
- Travel
- Family
- Autism Awareness
- Sports
- Art
- Disney
Timeline
Better Living Consultant
Venterra Realty Management
02.2026 - Current
Assistant Property Manager
Steadfast Management
01.2024 - 04.2025
Leasing Consultant
States Weinstein properties
04.2023 - 04.2024
Affordable housing Compliance specialist
United States Freeman Webb Company
06.2022 - 04.2023
High School Diploma -
Oscar Smith High School