Aubrey Glavan
Greensburg,PA
Summary
Knowledgeable with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.
Overview
5
5
years of professional experience
Work History
Customer Serive Associate
Walgreens
04.2021 - Current
- Supported daily operations by managing inventory and restocking shelves efficiently.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to maintain store cleanliness and organization.
- Executed cash handling procedures accurately during transactions.
- Trained new associates on operational processes and customer service standards.
- Resolved customer complaints promptly, contributing to positive satisfaction ratings.
Correctional Officer
Westmoreland County Prison
12.2024 - 08.2025
- Monitored inmate behavior, ensuring compliance with facility regulations and protocols.
- Conducted regular security inspections to identify and mitigate potential safety risks.
- Responded swiftly to emergencies, utilizing crisis intervention techniques effectively.
- Assisted in maintaining order during incidents, collaborating with law enforcement as needed.
- Documented daily activities and incident reports accurately for record-keeping purposes.
- Trained new officers on standard operating procedures and safety protocols consistently.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Social Worker
Community Living and Support Service
03.2023 - 04.2025
- Developed and implemented individualized care plans for diverse client needs.
- Facilitated crisis intervention sessions to ensure client safety and emotional stability.
- Advocated for clients' rights within community resources, enhancing access to essential services.
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Education
Associate of Arts - Criminal Justice
Westmoreland County Community College
Youngwood, PAHempfield Area High School
Greensburg Pa06-2022
Skills
- Customer service
- Crisis intervention
- Conflict resolution
- Cash handling
- Training and development
- Emergency response
- Safety protocols
- Behavior monitoring
- Incident reporting
- Emotional support
- Problem assessment
- De-escalation techniques
- Computer skills
- Customer interaction
- Workplace safety
- Decision-making
- Flexible schedule
Timeline
Correctional Officer
Westmoreland County Prison
12.2024 - 08.2025
Social Worker
Community Living and Support Service
03.2023 - 04.2025
Customer Serive Associate
Walgreens
04.2021 - Current
Associate of Arts - Criminal Justice
Westmoreland County Community College
Hempfield Area High School