AUBREY GRAY
Charlotte,N.C.
Summary
Results-driven Client Relationship Associate with a demonstrated history of delivering exceptional customer service and resolving complex financial inquiries. Proficient in technical troubleshooting and experienced in utilizing Microsoft Office. Recognized for cultivating strong client relationships through empathy, effective problem-solving, and clear communication. Consistently achieved performance metrics while actively seeking opportunities to enhance functional expertise.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Randstad
Charlotte, NC
06.2024 - 02.2025
- Responded to a wide range of financial inquiries from Personal Investor clients via inbound and outbound phone calls, from account maintenance to identifying and resolving issues.
- Maintained strong performance metrics.
- Increased functional expertise through direct upskilling and training programs.
- Lead with empathy, compassion, and a problem-solving mindset to help uncover client needs and provide timely and accurate solutions to clients.
- Collaborated with internal departments through various strategic initiatives to continuously improve the client and 'crew' experience.
- Developed strong relationships with clients by providing exceptional customer service and communication.
- Performed troubleshooting tasks related to technical difficulties experienced by customers.
Customer Service Support Representative
Labcorp
Charlotte, NC
08.2022 - 06.2024
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
- Qualify and establish inbound new customers requesting LabCorp's products and services.
- Work in multiple databases to research complex issues and questions.
- Notify clients of test results in a timely and accurate manner.
- Review test forms for accuracy and report any discrepancies.
- Participate in activities designed to improve customer satisfaction and business performance.
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
- (Transitioned from temporary associate through Green Resources to permanent associate with Labcorp on 12/2022.)
HR Assistant
Robert Half
Charlotte, NC
06.2021 - 04.2022
- Manage a high volume of inbound calls from Walmart US & Puerto Rico/Walmart Canada/Sam's associates (Managers/People Partners/People Leads/Market Managers) and candidate callers applying to Walmart (US/PR/CA) and Sam's Club.
- Create cases for the phone inquiries, while doing research to resolve the call.
- Update and manage confidential employee information in HR database.
- Communicate effectively and confidently both verbally and written.
Customer Success Specialist II
Wells Fargo
Charlotte, NC
05.2019 - 05.2021
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
- Maintained positive customer relations with speedy, expert service for all needs.
- Trained customers one-on-one to use company products such as Wells Fargo Mobile App and Online banking via website.
- Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.
Customer Service Specialist II
Republic Services
Charlotte, NC
07.2017 - 07.2018
- Answered 100+ inbound calls each day to handle various concerns, set appointments, and close sales.
- Received and addressed requests for price quotes, purchase orders, order adjustments, and cancellations.
- Drove customer retention by providing pricing information, delivery updates, and account data.
Assistant Rural Carrier
United States Postal Service
Charlotte, NC
01.2017 - 08.2017
- Operated vehicles and equipment safely and maintained clean driving record.
- Prepared mail for delivery or transportation with proper bundling.
- Coordinated efficient deliveries by sorting and organizing mail and parcels.
Education
High School Diploma -
Crossroads Charter High School
Charlotte, NCSkills
- Excellent organizational skills
- Type 45 WPM
- Proficient in Microsoft Office
- Technical troubleshooting
- Appointment Scheduling
- Dispute investigation
- Complaint Resolution
Timeline
Customer Service Specialist
Randstad
06.2024 - 02.2025
Customer Service Support Representative
Labcorp
08.2022 - 06.2024
HR Assistant
Robert Half
06.2021 - 04.2022
Customer Success Specialist II
Wells Fargo
05.2019 - 05.2021
Customer Service Specialist II
Republic Services
07.2017 - 07.2018
Assistant Rural Carrier
United States Postal Service
01.2017 - 08.2017
High School Diploma -
Crossroads Charter High School