Aubrey Hanrahan
Wilmington,DE
Summary
Meticulous and high-performing professional with over eight years of administrative experience. Versed in analyzing client and business needs to proactively develop and implement solutions ranging from the practical to the robust. Persuasive communicator with proven workflow coordination and operations-management skills. Navigates administrative challenges through an application of critical-thinking and project-management competences developed over years of leadership in an administrative capacity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PRACTICE MANAGER
MacMain Leinhauser PC
09.2023 - Current
- Contributes to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Streamlines communication between clients and legal staff by managing client inquiries promptly and professionally.
- Maintains and updates organized client contact information to keep in touch with clients and provide updates on cases.
- Manages daily practice operations to optimize scheduling, client records management and billing functions.
- Reduces attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
SHIFT SUPERVISOR
Starbucks
05.2022 - 09.2023
- Coordinated employee workflow, maintained schedules, and proactively anticipated customer and company needs by continually scanning environment for cues
- Enhanced shift performance by 15% through auditing activities and devising individualized improvement strategies
- Assessed team performance and coached using positive reinforcement strategies, leading to an estimated 10% improvement in productivity and customer satisfaction
- Trained and mentored team members in company policies and lead by example in promoting company mission and values
- Maintained compliance with OSHA requirements via holding employees accountable to implement and adhere to safety standards.
HOURLY MANAGER
Applebee's Grill + Bar
03.2018 - 03.2020
- Accomplished business requirements through development of well-organized schedules and balanced delegation of assignments
- Coordinated employee operations to deliver service in line with quality standards and business objectives
- Provided teams with clear objectives, consistent application and execution of policies, and candid feedback on a regular basis
- Led activities and measured performance of employees to identify areas of opportunity and address knowledge gaps.
ADMINISTRATIVE ASSISTANT
Texture Salon and Spa
04.2016 - 10.2019
- Led general office and administrative activities including processing invoices for payment, data entry, and maintaining inventory and records
- Performed various administrative functions ranging from answering and arranging calls to preparing reports and spreadsheets
- Orchestrated communications between staff and clients.
ADMINISTRATIVE ASSISTANT
Larmore Scarlett
08.2015 - 06.2017
- Served in a critical administrative role to two attorneys on various estate-planning activities to fulfill client needs as efficiently and as quickly as possible, handling emergency or fluid situations with optimism and composure
- Answered phone calls from clients and managed the attorneys' schedules and travel
- Explained technical services that each attorney offered in digestible and individualized ways that resonated with each client.
Education
High School Diploma -
Solanco High School
Quarryville, PA06.2015
Skills
- Complex Problem-Solving
- Workflow Management
- Scheduling and Coordinating
- Professional Communication
- Administration, Reporting, and Data Entry
- Policy Implementation
Certification
- Certified Notary Public
References
References available upon request
Timeline
PRACTICE MANAGER
MacMain Leinhauser PC
09.2023 - Current
SHIFT SUPERVISOR
Starbucks
05.2022 - 09.2023
HOURLY MANAGER
Applebee's Grill + Bar
03.2018 - 03.2020
ADMINISTRATIVE ASSISTANT
Texture Salon and Spa
04.2016 - 10.2019
ADMINISTRATIVE ASSISTANT
Larmore Scarlett
08.2015 - 06.2017
High School Diploma -
Solanco High School