Aubrey Hill
Lake City,PA
Summary
Qualified Claims Representative versed in investigating claims, and verifying information. Friendly and upbeat team player with organized and disciplined approach. Offering 1 year of insurance experience. Background includes insurance claims processing in fast-paced environments. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards. Hardworking customer service professional knowledgeable about insurance claims processes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Claims Examiner
Commonwealth of PA, Dept. of Labor and Industry
Erie, PA
08.2022 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
Claims Representative II
Erie Insurance Group
Erie, PA
06.2021 - 07.2022
- Interviewed policyholders to verify information and obtain additional details.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Processed and recorded new policies and claims.
Assistant Manager
Moes Southwestern Grill
Erie, PA
01.2016 - 06.2021
- Mentored and motivated team members to achieve challenging business goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
Bartender
The Saucery Tavern
Erie, PA
08.2020 - 02.2021
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Pharmacy Technician
Pharmacy Innovations
Erie, PA
08.2019 - 02.2020
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Reviewed and verified customer information and insurance provider information.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Education
High School Diploma -
Strong Vincent High School
Erie, PA06.2017
Bachelor of Science - Correctional Support
University of Phoenix
Erie PASkills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Conflict resolution
Timeline
Claims Examiner
Commonwealth of PA, Dept. of Labor and Industry
08.2022 - Current
Claims Representative II
Erie Insurance Group
06.2021 - 07.2022
Bartender
The Saucery Tavern
08.2020 - 02.2021
Pharmacy Technician
Pharmacy Innovations
08.2019 - 02.2020
Assistant Manager
Moes Southwestern Grill
01.2016 - 06.2021
High School Diploma -
Strong Vincent High School
Bachelor of Science - Correctional Support
University of Phoenix