Aubrey Holmes
St. Petersburg
Summary
Experienced receptionist with a strong track record of consistently delivering exceptional customer service in diverse industries. Highly organized and responsive, with three years of experience effectively managing front desk operations. Actively seeking a position to enhance office efficiency and make a positive impact on overall operations.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Katonah Bedford Veterinary Center
02.2023 - 02.2025
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
Mid Westchester OBGYN
09.2021 - 02.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Front Desk Receptionist
European Luxury Day Spa
03.2021 - 10.2022
- Provide administrative support to company leaders and senior executives, driving company success by maintaining organized operations
- Draft and proofread emails, letters, memos, presentations and reports to ensure accurate communication
- Respond to an average of 40 phone calls per day, improving client satisfaction by 12%
- Streamline processes to manage inventory and schedule auto-deliveries, resulting in more effective workflows
Waitress
Sollettos
08.2021 - 01.2025
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced nightclub environment.
- Demonstrated versatility by adapting quickly to evolving needs during high-volume periods or special events without compromising quality of service.
- Contributed to marketing efforts by participating in promotional events such as themed nights or sponsored parties to attract new clientele.
- Enhanced guest experience by creating visually appealing and delicious cocktails tailored to individual preferences.
Education
High School Diploma -
Woodlands
White Plains, NY06-2022
Skills
- Highly organized
- Excellent written and verbal communication skills
- Dependability
- Professional phone etiquette
- Multitasking and prioritizing
- Problem-solving
- Good command of Microsoft Office tools
- Hospitality
- Insurance verification
- Customer service
Awards
Award of excellence in volunteer activities
Activities
- Manager of High School Basketball Team
- Black Student Union
Timeline
Medical Receptionist
Katonah Bedford Veterinary Center
02.2023 - 02.2025
Front Desk Receptionist
Mid Westchester OBGYN
09.2021 - 02.2023
Waitress
Sollettos
08.2021 - 01.2025
Front Desk Receptionist
European Luxury Day Spa
03.2021 - 10.2022
High School Diploma -
Woodlands
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