Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aubrey Jenkins

Austin

Summary

Proactive Fulfillment Agent with a strong background in scheduling and workflow management. Skilled in data analysis and problem resolution, contributing to streamlined processes and enhanced team performance. Eager to apply expertise in a dynamic environment.

Overview

5
5
years of professional experience

Work History

Fufillment Agent

LegalZoom
Austin
02.2024 - Current
  • Ensured accurate and timely production and fulfillment of document orders for customers and government agencies.
  • Identified and resolved order processing issues, and tracked and recorded time metrics related to production activities.
  • Reviewed and reassigned cases to appropriate processors (e.g., SF cases, downloaded materials) for efficient completion.
  • Audited customer document orders for completeness and compliance with established legal requirements.
  • Acted as the primary point of contact during the fulfillment process, resolving customer issues via phone and email communication.
  • Consistently exceeded production quotas, achieving over 115% monthly quota, with less than 1% error rate multiple times.
  • Supplemented instructor-led training with self-directed learning to enhance client support on products.

Scheduling Team Lead (YouTube TV)

TATA Consultancy Services
Austin
02.2022 - 02.2024
  • Developed and implemented effective communication strategies to ensure all operators were aware of any changes to the schedule.
  • Monitored and assessed operator performance, providing feedback and guidance as needed.
  • Analyzed data and made recommendations for scheduling changes as needed.
  • Facilitate schedule management and coordination for over 50 operators using Google Sheets.
  • Create a checklist for major live events, and assign operators as needed for coverage.
  • Maintain a heat map to determine the volumes and number of operators needed for each event.
  • Train new team members in scheduling procedures.
  • Assisted in the creation of an automated scheduling system using Python.
  • Creating and maintaining applications that assist in the scheduling process using Google Apps Script.
  • Perform daily staffing reports, and report data to managers.

Workflow Specialist (YouTube TV)

Tata Consultancy Services
Austin
06.2020 - 02.2022
  • Provide work planning and scheduling for multi-functional work teams in accordance with established processes and procedures.
  • Adjusting the boundaries of events as the content schedule shifts (events run long or short).
  • Address and manage incoming email escalations.
  • Monitor blackout accuracy to ensure 24/7 operations, and resolve service impacts as they occur within SLA.
  • Maintain active awareness of multiple simultaneous video feeds, with meticulous attention to detail.
  • Create checklists for marquee events, and send Google Calendar invites to the respective leads and operators.
  • Streamlined workflow processes to enhance operational efficiency across teams.

Education

Bachelor of Science - Computer Science

Winthrop University
Rock Hill, SC
05.2020

Skills

  • Python programming
  • Database management
  • Advanced Excel skills
  • Google Sheets proficiency
  • Technical documentation
  • Data analysis and auditing
  • Troubleshooting and problem-solving
  • Linux operating system

Timeline

Fufillment Agent

LegalZoom
02.2024 - Current

Scheduling Team Lead (YouTube TV)

TATA Consultancy Services
02.2022 - 02.2024

Workflow Specialist (YouTube TV)

Tata Consultancy Services
06.2020 - 02.2022

Bachelor of Science - Computer Science

Winthrop University

Similar Profiles

CREATE PROFILE