Aubrey Joy
Orlando,FL
Summary
Hardworking Server/Bartender with 8 years of experience in large-scale dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
Work History
Bartender
Blue Martini
03.2022 - Current
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Mixed unique and interesting cocktails for customers, including bar specials.
Bartender
Proper
01.2023 - Current
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Prepared classic, modern, and unique cocktails for each customer.
- Received cash, made change, and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
Server
Chroma
07.2019 - 10.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Server
Siro at Marriott World Center
11.2017 - 02.2022
- Greeted and served guests, ensuring a positive dining experience and handling special requests
- Managed tables efficiently, increasing turnover rate and enhancing customer satisfaction
- Collaborated with kitchen staff to ensure timely and accurate order delivery
- Resolved customer complaints promptly, maintaining high service standards
- Maintained cleanliness and organization of service areas, contributing to a safe dining environment
- Delivered exceptional service at Siro, enhancing guest satisfaction
- Managed high-volume orders efficiently, contributing to seamless dining experiences
- Provided exceptional service and upsold menu items, boosting daily sales
Server/Bartender
Olive Garden
09.2016 - 11.2017
- Efficiently serve high customer volumes, ensuring satisfaction and repeat business
- Maintain bar cleanliness and organization, enhancing overall customer experience
- Expertly mix and serve a wide range of beverages, boosting sales and customer loyalty
- Collaborate with team to manage peak hours, reducing wait times and improving service flow
- Optimize bar operations, reducing waste and enhancing profitability while maintaining high customer satisfaction levels
- Create signature cocktails and implement themed drink specials, driving increased sales and fostering a unique bar identity
- Train and mentor new bartenders, fostering a cohesive team environment and elevating overall service quality
- Implement rigorous inventory management system, ensuring optimal stock levels and minimizing product loss
Education
Full Specialist License -
Academy of Career Training
Tattoo License - undefined
The Brow Effect
Skills
- Customer Engagement
- Time Management
- Sales Strategy
- Workflow Coordination
- Service Oriented
- Team Player
- High Volume Dining
- Relationship Building
- High Energy
- Stamina
Timeline
Bartender
Proper
01.2023 - Current
Bartender
Blue Martini
03.2022 - Current
Server
Chroma
07.2019 - 10.2022
Server
Siro at Marriott World Center
11.2017 - 02.2022
Server/Bartender
Olive Garden
09.2016 - 11.2017
Tattoo License - undefined
The Brow Effect
Full Specialist License -
Academy of Career Training
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