Aubrey Kennedy
Hueytown,AL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager, Bartender
Applebee’s
2023.09 - Current
- Coordinated scheduling and staffing to optimize labor costs while meeting service demands.
- Oversaw daily restaurant operations, ensuring adherence to company standards and policies.
- Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales trends and customer feedback to improve menu offerings and service efficiency.
- Developed and executed staff schedules, balancing labor costs with operational needs.
- Coordinated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Enhanced guest satisfaction through proactive conflict resolution and personalized service initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led bar operations, ensuring efficient service and adherence to quality standards.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Hostess, Server, Back Up Cook, Prep Cook, and Grill Cook, Associate Manager
Cracker Barrel Old Country Store
2018.08 - 2023.09
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth dining experience.
- Managed reservation systems, optimizing table turnover and guest flow during peak hours.
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and loyalty.
- Trained and mentored new staff on menu knowledge and service protocols, enhancing team efficiency.
- Managed multiple tables simultaneously, prioritizing tasks to maintain high levels of service during peak hours.
- Prepared diverse menu items following standardized recipes and presentation guidelines.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies.
- Oversaw budget management for projects, optimizing resource allocation and minimizing costs.
Education
high school diploma -
Hueytown High School
Hueytown, AL05.2019
High School Diploma - undefined
Montevallo High School
Montevallo, AL09.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Conflict resolution
- Team building
- Employee scheduling
- Recruiting and interviewing
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Cost control
- Budgeting and finance
- Recruitment and hiring
- Microsoft office expertise
- Computer skills
Certification
ServSafe, Completion of management training
Timeline
Assistant Manager, Bartender
Applebee’s
2023.09 - Current
Hostess, Server, Back Up Cook, Prep Cook, and Grill Cook, Associate Manager
Cracker Barrel Old Country Store
2018.08 - 2023.09
High School Diploma - undefined
Montevallo High School
high school diploma -
Hueytown High School
EXPERIENCE
- Hueytown High School, Hueytown, AL
- Courses took: Hospitality and Tourism, Culinary 1 & 2
- Required and passed ServSafe