Aubrey Locker
Jonesboro,GA
Summary
Dedicated and motivated customer service representative with a proven track record, seeking a position to leverage exceptional customer relations, quality assurance, program development, and training skills to address customer concerns and enhance company reputation.
Overview
14
14
years of professional experience
Work History
Operator IV
AECOM
01.2013 - 06.2023
- Directly oversee the operations of TMC to ensure staffing levels are appropriate for their shifts to handle traffic conditions, performance is optimal, and the quality is assured
- Supervised and coordinated a team of operators, managing high call volume and serving as a point of contact for emergency personnel
- Implemented traffic management strategies and broadcasted critical information, showcasing adaptability and quick decision-making skills
- Utilized advanced traffic management systems for incident recording and resource allocation.
- Managed approximately 60 calls per day from motorists.
Trainer
ALORICA (Verizon Wireless Customer Service)
01.2011 - 09.2012
- Spearheaded training initiatives for customer service teams in multiple locations, ensuring adherence to high standards
- Successfully opened and established operations in a new call center, showcasing organizational and leadership abilities.
Customer Service Representative
ALORICA (Verizon Wireless Customer Service)
09.2009 - 09.2011
- Responds to requests for assistance and/or possible processing of credit card authorizations.
- Managed confidential customer information, demonstrated attention to detail, and upheld service quality standards.
- Answered approximately 50 calls a day from customers.
Education
Some College (No Degree) - Early Childhood Education
Chattahoochee Technical College
Acworth, GASkills
- Effective Communication
- People Orientation
- Time Management Efficiency
- Detail Orientation
- Leadership
- Analytical Thinking
- Microsoft Office Suite Proficiency
- 10-key Specialist
- Organizational Skills
- Call Management
References
References available upon request.
Timeline
Operator IV
AECOM
01.2013 - 06.2023
Trainer
ALORICA (Verizon Wireless Customer Service)
01.2011 - 09.2012
Customer Service Representative
ALORICA (Verizon Wireless Customer Service)
09.2009 - 09.2011
Some College (No Degree) - Early Childhood Education
Chattahoochee Technical College