Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terri D. Berlin

Wadsworth,OH

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Resourceful and driven Loss Prevention Specialist with over 23 years of managing safety as a Safety Director and then into insurance as a Loss Control Specialist. Great understanding of insurance risk and loss prevention strategies to reduce liability and injury.


Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist customers (insureds) and underwriters in risk evaluations and strategies to improve exposure.


Technically competent and analytical with excellent interpersonal and communication skills. Uniquely qualified to understand client needs and deliver risk management solutions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Fleet Specialist - Risk Management Services

Nationwide Insurance
08.2021 - Current
  • Defined problems and collaborated with customers to help provided solutions that would support quick resolution.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Scheduled appointments for further services.
  • Managed 55-60 insured customers.

Senior Loss Specialist

National Interstate Insurance
08.2019 - 08.2021
  • Identified and resolved problems through root cause analysis and research.
  • Leveraged technology to troubleshoot and track issues efficiently.
  • Recommended new products and services to customers.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Followed up on customer interactions to maintain customer communication and successfully close resolve open recommendations.
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control AL, PD, WC, GL and Cargo risks.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Scheduled appointments for further services.
  • Managed 75-80 insured customers.
  • Developed strong relationships with customers through high levels of customer service.

Risk Control Transportation Specialist

Travelers Insurance
09.2015 - 08.2019
  • Completed reviews to uncover trends, patterns and variations that may lead to increased risk.
  • Produced and filed reports to inform underwriting of current safety processes and what type of risk exposure.
  • Coordinated ongoing efforts to strengthen risk culture with insured customers.
  • Skilled at working independently and collaboratively in team environment.
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to reduce transportation risks.
  • Managed about 70-75 insured customers.

Senior Transportation Safety Consultant

Sentry Insurance
05.2007 - 09.2015
  • Conducted safety audits and inspections to identify transportation safety hazards and deficiencies.
  • Investigated incidents, determining root causes and implementing corrective actions.
  • Researched and provided solutions encourage new safety initiatives and strategies to improve safety performance.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Developed customer service improvement initiatives to decrease customer liability exposure.
  • Managed 75-80 insured customers.

Education

Associate of Applied Science - Transportation

University of Akron
Akron, OH
05.2001

Skills

  • Freight Transportation
  • Safety Violations
  • Safety Awareness
  • DOT Policies
  • Microsoft Word
  • Critical Thinking
  • Safety Regulations
  • Insurance Knowledge
  • Maintaining Compliance

Certification

Certified Director of Safety (CDS) 2008

Timeline

Fleet Specialist - Risk Management Services

Nationwide Insurance
08.2021 - Current

Senior Loss Specialist

National Interstate Insurance
08.2019 - 08.2021

Risk Control Transportation Specialist

Travelers Insurance
09.2015 - 08.2019

Senior Transportation Safety Consultant

Sentry Insurance
05.2007 - 09.2015

Associate of Applied Science - Transportation

University of Akron
Terri D. Berlin