Aubrey Mowrey
Charlotte,NC
Summary
I’m a Strategic leader in my place of work field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
2
2
years of professional experience
Work History
Lead Animal Care Tech
Village Pet Care LLC
Charlotte, North Carolina
02.2024 - Current
- Facilitated enrichment activities such as providing toys or introducing new scents into their environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed protocols for the care of animals in accordance with applicable laws and regulations.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Established relationships with local rescue organizations to support adoption efforts.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Advised visitors on appropriate handling techniques when interacting with animals.
- Coordinated veterinary care services for the facility's animals.
- Created records detailing medical treatments provided to animals in the facility.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
- Collaborated with other departments within the organization on special projects or initiatives related to animal welfare.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Responded quickly to emergency situations involving injured or sick animals.
- Implemented strategies designed to reduce stress levels among animals living in captivity.
- Assigned work and monitored performance of project personnel.
- Monitored animal activities to ensure physical and psychological well-being.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed safety policies regularly to ensure compliance with industry standards.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular inspections of animal enclosures to ensure they are clean and safe.
- Ensured proper nutrition, health, housing and husbandry practices were followed.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Water Damage Restoration Technician
Untied Water Restoration Group of Charlotte
Charlotte, NC
08.2023 - 05.2024
- Conducted research on best practices for restoring and caring for specimens.
- Provided customers with estimates for the cost of restoration services.
- Collaborated with other technicians on complex projects involving multiple trades.
- Prevented deterioration by repairing, restoring and reassembling old artifacts.
- Attended training sessions to stay up-to-date on best practices for restoration services.
- Inspected exhibit items regularly and determined necessity of restoration or professional repair.
- Compiled educational items and prepared for exhibit presentations by organizing, adjusting and cleaning objects.
- Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
- Cleaned and sanitized affected surfaces using appropriate cleaning agents and techniques.
- Performed regular maintenance checks on all equipment used during restorations.
- Inspected completed restoration to ensure conformance to standards.
- Verified moisture presence and sprayed and fogged upholstery, carpets and accessories with fabric conditioners and protectors.
- Cleaned carpet, upholstery, and draperies to remove effects of smoke and water damage.
- Provided restoration services for structures that have been damaged by fire, mold, water and weather.
- Utilized research information, photocopiers and scanners to create object captions.
- Removed debris from affected areas with vacuums and other tools.
- Tracked inventory of supplies needed for job completion and placed orders as necessary.
- Repaired minor damages to walls, ceilings, floors, fixtures, trim work.
- Installed new materials such as insulation, drywall panels, carpeting, tile flooring.
- Recorded quality and status of exhibit objects in museum database for inventory purposes.
- Applied treatments such as sealants and fungicides to prevent further damage.
- Developed strategies for restoring damaged items such as furniture, electronics, and documents.
- Maintained a safe working environment by following all safety protocols.
- Communicated project status updates to customers in a timely manner.
- Documented progress throughout the restoration process by taking photographs.
- Assisted in demolition activities including removal of drywall and flooring materials.
- Responded promptly to emergency calls 24 and 7 when required.
- Ensured compliance with local building codes when installing new construction materials.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Used sanitizers and cleaning supplies to clean textiles, wood, glass, pottery and model figures.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Performed water extraction services on various types of carpets and upholstery.
- Monitored moisture levels in affected areas using hygrometers and other instruments.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated a variety of machinery and tools safely and efficiently.
- Updated and maintained databases with current information.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed household errands and other essential duties.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Operated equipment and machinery according to safety guidelines.
- Conducted testing of software and systems to ensure quality and reliability.
General Contractor Apprentice
Ben Arrowood LLC
Belmont , NC
01.2023 - 08.2023
- Kept track of project progress by documenting daily activities.
- Signaled equipment operators to facilitate alignment, movement or adjustment of machinery.
- Assisted in the construction of buildings, roads, bridges, or other structures.
- Cleaned or prepared construction sites to eliminate hazards.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Collaborated and coordinated with numerous contractual firms during design-bid-build projects.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Organized materials needed for upcoming jobs.
- Communicated effectively with co-workers while working together on projects.
- Lubricated, cleaned or repaired machinery or equipment.
- Minimized waste and negotiated supplier purchases to reduce expenses and maintain cost-effectiveness.
- Applied changes requested by designers, owners or inspectors to optimize work.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Controlled traffic passing near, in or around work zones.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Demonstrated best safety practices working at heights and lifting various objects.
- Repaired and maintained tools and equipment used on job sites.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Tended pumps, compressors or generators to provide power or heat or move materials.
- Raised concerns about jobsites to assure compliance with state and federal job safety requirements.
- Operated heavy equipment such as bulldozers and forklifts.
- Delivered materials to job sites when necessary.
- Responded quickly to any changes or delays in the project timeline.
- Loaded or unloaded building materials to distribute machinery or tools.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
South Effingham High School
GA 05-2019
Skills
- Stress management and resilience
- Resourcefulness and initiative
- Decision-making
- Patience and tolerance
- Policy and procedure implementation
- Networking and relationship building
Timeline
Lead Animal Care Tech
Village Pet Care LLC
02.2024 - Current
Water Damage Restoration Technician
Untied Water Restoration Group of Charlotte
08.2023 - 05.2024
General Contractor Apprentice
Ben Arrowood LLC
01.2023 - 08.2023
High School Diploma -
South Effingham High School