Aubrey Ochoa
Scottsdale,AZ
Summary
Dedicated and personable customer service professional with experience as a Barista, Receptionist, and Teacher's Assistant. Skilled in providing exceptional customer service, communicating effectively with individuals from diverse backgrounds, and creating a welcoming and positive environment. Experienced in multitasking, problem-solving, teamwork, and maintaining professionalism in fast-paced settings. Compassionate, adaptable, and attentive to detail with a strong customer focused mindset.
Overview
4
4
years of professional experience
Work History
Barista
B&R Lyles Enterprises LLC
Tempe, AZ
02.2025 - Current
- Provided exceptional customer service, ensuring positive experiences and repeat business.
- Operated point-of-sale system for accurate order processing and cash handling.
- Assisted in training new baristas on beverage preparation techniques and customer interaction.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Receptionist
HELP Spay Neuter Clinic
Newnan, GA
04.2024 - 01.2025
- Managed multi-line phone system, directing calls to appropriate staff members efficiently.
- Scheduled appointments and maintained calendar for veterinary services, ensuring optimal patient flow.
- Processed client intake forms accurately, gathering essential information for medical records.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Teacher's Assistant
Royal Learners
Peachtree City, GA
08.2022 - 06.2024
- Facilitated classroom activities, promoting student engagement and participation.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Communicated effectively with parents regarding children's progress and behavioral development
- Collaborated with lead teacher to develop curriculum tailored to meet the unique needs of each student.
Education
Working Towards - Biological Sciences
Arizona State University
Tempe, AZHigh School Diploma -
James Madison High School
Norcross, GA08-2024
Skills
- Organizational time strategies
- Personable interaction
- Detail-oriented approach
- Supportive team participant
- High-quality client service
- Customer service proficiency
- Welcoming and seating clients
- Customer-focused support
- Effective verbal communication
- Adaptability and Flexibility
- Diversity appreciation
Timeline
Barista
B&R Lyles Enterprises LLC
02.2025 - Current
Receptionist
HELP Spay Neuter Clinic
04.2024 - 01.2025
Teacher's Assistant
Royal Learners
08.2022 - 06.2024
Working Towards - Biological Sciences
Arizona State University
High School Diploma -
James Madison High School