Aubrey Robinson
Oak Creek,WI
Summary
A customer service-oriented manager with demonstrated success improving company objectives and processes. Utilizes effective communication and technical knowledge to ensure client satisfaction and maintain motivated employees.
Overview
27
27
years of professional experience
Work History
Driver
LYFT MILWAUKEE
12.2024 - 04.2026
- Transported passengers to various destinations throughout Wisconsin and Northern Illinois
Driver
UBER * MILWAUKEE
06.2021 - 10.2024
- Transported passengers to various locations throughout Wisconsin and Northern Illinois
SERVICE MANAGER
VALVOLINE INSTANT OIL CHANGE. • Milwaukee
Milwaukee
01.2020 - 01.2021
- Ensured store compliance with the company management systems. Coached employees on service requirements, provided evaluations and tracked performance. Maintain customer retention databases to review financial performance.
- Key Accomplishments
- Coordinated with company representatives to implement sales and marketing campaigns
- Increased store sales and customer retention
- Lessened customer complaints with effective employee management and productivity strategies
SERVICE OPERATIONS SUPERVISOR
HILL-ROM CORP • Waukesha/Green Bay
Waukesha/Green Bay
01.2016 - 01.2019
- Planned, coordinated, and supervised field and warehouse activities as well as daily employee assignments. Enforced end-to-end controls across service center for compliance with set standards and procedures. Fostered a safe work environment through staff training and governance. Updated and maintained medical testing requirements. Led staff recruitment, performance assessment, and work distribution while promoting discipline among employees.
- Key Accomplishments
- Ensured accurate on-site inventory availability by overseeing equipment transfers and allocating parts spending
- Diffused issues and improved service level in coordination with manager, sales, and service team
- Trained an inexperienced team to significantly increase efficiency levels
- Successfully managed two service centers in Waukesha and Green Bay
TECHNICAL SERVICE REP
HILL-ROM CORP • Chicago
Chicago
01.1999 - 01.2016
- Delivered robust support by coordinating repairs and delivery of medical equipment to hospitals, nursing facilities, and private residences. Liaised with customers to identify specific needs and provided advice on optimal products. Reviewed inventory levels and warehouse supplies. Rendered quality on call support to resolve escalated issues.
- Key Accomplishments
- Earned Hill-Rom “Master Award” for best analytical efficiencies of all service representatives in the United States
- Provided high quality training to individuals and medical professionals on the effective utilization of equipment
- Secured retention of several high value accounts in the Chicagoland area as lead service rep on the evening shift
- Promoted to Service Operations Supervisor for years of outstanding services as a Technical Service Representative
Education
Program in Physical Therapy (Leaving Certificate) - undefined
Chicago State University
Skills
Staff Training & Development
Operational Planning & Analysis
Service Quality Assurance
Timeline
Driver
LYFT MILWAUKEE
12.2024 - 04.2026
Driver
UBER * MILWAUKEE
06.2021 - 10.2024
SERVICE MANAGER
VALVOLINE INSTANT OIL CHANGE. • Milwaukee
01.2020 - 01.2021
SERVICE OPERATIONS SUPERVISOR
HILL-ROM CORP • Waukesha/Green Bay
01.2016 - 01.2019
TECHNICAL SERVICE REP
HILL-ROM CORP • Chicago
01.1999 - 01.2016
Program in Physical Therapy (Leaving Certificate) - undefined
Chicago State University