Aubrey Rosene
Robertsdale
Summary
I’m a motivated and natural born leader who is searching for a full-time position. I am dedicated to continuously improving myself, my team, and my company in the face of rapidly evolving and changing markets. I am results oriented and proactive in addressing and resolving problems, with a proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Insurance Producer
State Farm
06.2024 - Current
- Developed customized insurance solutions to meet client needs and preferences.
- Managed 40+ incoming calls per day.
- Cold called 80+ prospects per day.
- Managed policy changes and updates, ensuring accuracy and compliance with regulations.
- Cultivated relationships with clients, enhancing customer satisfaction and retention.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Worked in high-volume, competitive sales environment.
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Personal Assistant
Private Family
02.2023 - 06.2024
- Managed daily schedules and coordinated appointments for family members.
- Maintained household inventory, ordering supplies to optimize efficiency.
- Facilitated communication between family members and external vendors.
- Implemented systems for document organization, improving accessibility and retrieval.
- Monitored household budgets, tracking expenses to ensure financial accountability.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Owner
Teehearts Boutique
09.2019 - 02.2023
- Created mockups for product designs.
- Proactive in sourcing, ordering, and receiving supplies.
- Produced and shipped finished products within set timeframes.
- Supported product management activities. Managed social media platforms.
- Operated various equipment including heat press, tumbler press, convection oven, heat gun, computers, and tablets.
- Tracked expenses and earnings diligently.
- Captured product photography.
- Developed and implemented marketing strategies to enhance brand awareness and customer engagement.
- Managed inventory levels, ensuring optimal stock availability while minimizing excess inventory costs.
- Established vendor relationships to secure high-quality merchandise at competitive prices.
- Analyzed sales data to identify trends, driving product selection and promotional efforts for maximum impact.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Customer Service Representative
Buc-EE's
01.2019 - 09.2019
- Sell product; Prep, Stock, Rotate, preparing a multitude of food types to company recipes.
- Work in a variety of stations, following all company culinary recipes and measurements.
- Adhere to safety, health, and sanitation guidelines for all product, guaranteeing safe food handling
- Use and educate customers on Menu Ordering Kiosks
- Skilled use of Kitchen Management System and transaction devices.
- Maintains a clean work station while quickly, safely, and effectively executing orders for customers using a wide variety of appliances and equipment.
- Provide responsive and professional communication with store management, associates and customers.
Event Specialist
Advantage Solutions
08.2018 - 01.2019
- Build trust and maintain relationships with customers and store employees.
- Prepare samples and offer to all passing shoppers.
- Educate shoppers on products and answer questions.
- Purchase required product daily using company credit card.
- Set up and tear down carts including all signage and merchandise.
- Daily report using mobile app.
- Follow Greet - Tell - Sell standards.
- Interact with shoppers and introduce them to products
Front Desk Receptionist / Patient Processor
Jacobs Family Medical Clinic
11.2017 - 06.2018
- Greet and communicate with patients and visitors within the facility, ensuring a positive and welcoming experience / Answer incoming calls and direct calls to proper personnel / Register patients and verify identity, demographics, financial and insurance information / Accept and record patient co-pays / Verify vendor and visitor sign in / Patient chart preparation / Schedule and confirm patient appointments using medical scheduling systems / Provide administrative support to medical staff and other offices, such as filing, faxing, and scanning documents / Collect and update patient information, including medical records and insurance details / Maintain confidentiality of patient information / Coordinate referrals to other healthcare providers as needed / Show patients to room and pre-screen / Check vitals / Perform CDL physicals
Retail Sales Associate
Vyve Broadband
11.2016 - 11.2017
- Educate customers about cable, internet, and phone products / Provide quality internal and external customer service by representing in a consistently courteous and professional manner / Resolves customer issues / Operate a cash register / Register new accounts or reactivate cancelled accounts / Sell and up-sell products based on customer needs and eligibility, ensuring new customers meet minimum requirements / Issues and receives customer-premise equipment, accurately maintaining records / Verify all customer information and explain billing information and Company policies concerning prices, and service / Schedule work orders and advise customers of outages / Contact customers to collect unreturned equipment / Collect delinquent accounts / Use Microsoft Excel and Word Daily / Perform various tests; generates and maintains daily reports / Identify and contact new and prospective customers regarding company services and promotions to promote sales.
Assistant Manager
QuikTrip
10.2014 - 11.2016
- Supervised daily operations to ensure optimal customer service and store performance.
- Trained, mentored and oversaw new team members on operational procedures and company policies.
- Implemented inventory management practices to enhance stock accuracy and availability.
- Developed staff schedules to meet customer demands while managing labor costs effectively.
- Completed all point of sale opening and closing procedures ; Performed nightly store, cash, lottery, and food audits
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Place and receive orders, stocked and replenished merchandise, and took inventory of supplies.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TXSkills
- Customer Service
- Cash Handling
- Team player
- Excellent time management skills
- Conflict management
- Professional telephone demeanor
- Sales
- Active Listening
Certification
- Property & Casualty
- Life & Health
- Certified Notary Public - Commission Expires 02/26/2029
Timeline
Remote Insurance Producer
State Farm
06.2024 - Current
Personal Assistant
Private Family
02.2023 - 06.2024
Owner
Teehearts Boutique
09.2019 - 02.2023
Customer Service Representative
Buc-EE's
01.2019 - 09.2019
Event Specialist
Advantage Solutions
08.2018 - 01.2019
Front Desk Receptionist / Patient Processor
Jacobs Family Medical Clinic
11.2017 - 06.2018
Retail Sales Associate
Vyve Broadband
11.2016 - 11.2017
Assistant Manager
QuikTrip
10.2014 - 11.2016
Associate of Arts - Business
Tarrant County College