Aubrey Sanders
McKeesport,PA
Summary
Accomplished Operations Manager with a proven track record of 3 years in delivering exceptional customer service and effectively leading teams. Monitored product merchandising, guest service delivery, and sales strategy to drive corporate growth and enhance profitability. Adept at implementing innovative solutions to optimize operational efficiency and exceed customer expectations.
Overview
11
11
years of professional experience
Work History
Store Operations Manager
Extra Space Storage
07.2023 - Current
- Oversee daily site operations
- Manage staff, providing feedback and training where necessary
- Ensure compliance with PA lien laws
- Provide exceptional customer service
- Analyze financial data, identifying trends, and development of strategies to improve business performance
Assistant Store Manager
Extra Space Storage
11.2022 - 07.2023
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
- Increased sales by overseeing successful promotional strategies and in-store events
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams
Sales and Service Specialist
Firestone Complete Auto Care
09.2021 - 09.2022
- Acting manager on-duty responsibilities
- Handle customer interactions including scheduling and payments
- Maintain facility compliance with OSHA regulations
- Manage inventory and work with vendors to maintain appropriate items in stock
- Complete basic vehicle maintenance
Crew Members
Wendy's
05.2014 - 02.2018
- Improved team performance by training employees in new techniques and monitoring daily activities
- Protected team members by proactively observing work, identifying safety concerns, and immediately removing hazards
- Elevated team performance with expert training and mentoring of new associates
Education
Bachelor of Science - Business
Slippery Rock University
Slippery Rock, PennsylvaniaSkills
- Revenue Growth
- Operational Management
- Customer Relations
- Inventory Control
- Budget Management
Timeline
Store Operations Manager
Extra Space Storage
07.2023 - Current
Assistant Store Manager
Extra Space Storage
11.2022 - 07.2023
Sales and Service Specialist
Firestone Complete Auto Care
09.2021 - 09.2022
Crew Members
Wendy's
05.2014 - 02.2018
Bachelor of Science - Business
Slippery Rock University