Erick Griffin
Annapolis ,MD
Summary
Dynamic Night Operations Assistant Store Manager at The Home Depot, recognized for enhancing customer satisfaction and reducing employee turnover through effective team leadership and conflict resolution. Proficient in inventory management and scheduling, I implemented innovative strategies that improved operational efficiency and fostered a collaborative work environment.
Overview
11
11
years of professional experience
Work History
Night Operations Assistant Store Manager
The Home Depot
Glen Burnie, MD
09.2024 - Current
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Facilitated clear communication between day and night shifts, ensuring smooth transitions between shifts for seamless store operations.
- Increased customer satisfaction by ensuring timely product restocking and maintaining a clean, organized store.
- Collaborated with other store managers to develop best practices for night shift operations, resulting in improved overall performance.
- Supported store promotional events by creating attractive merchandise displays that showcased featured products effectively during overnight hours.
- Contributed to the development of annual budgets for night operations, ensuring efficient allocation of resources and effective cost control measures.
- Enhanced store efficiency by streamlining night shift operations and implementing effective management strategies.
- Achieved excellent customer service ratings through attentive assistance and prompt resolution of issues encountered during the night shift.
- Utilized company software systems proficiently for inventory management, employee scheduling, timekeeping, sales tracking, among other essential tasks.
- Adapted quickly to changing priorities and tasks, effectively managing multiple responsibilities simultaneously during busy periods.
- Implemented loss prevention measures, reducing instances of theft and shrinkage during night shifts.
- Evaluated employee performance regularly, providing constructive feedback to foster growth and development within the team.
- Optimized inventory management by accurately tracking stock levels and promptly addressing any discrepancies.
- Resolved conflicts among team members diplomatically, fostering a collaborative work environment and promoting teamwork during night shifts.
- Maintained store security by adhering to established protocols, conducting frequent checks of the premises, and monitoring surveillance systems as needed.
- Conducted regular safety audits to ensure compliance with company policies and OSHA regulations, maintaining a safe work environment for employees.
- Assisted in developing employee schedules that maximized productivity while adhering to labor laws and budgetary constraints.
- Coordinated with vendors on deliveries and shipments during off-peak hours for minimal disruption to daily operations.
- Mentored new team members, providing them with the necessary training and support to excel in their roles as Night Operations Assistants.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Night Replenishment Manager
The Home Depot
Glen Burnie, MD
01.2023 - 09.2024
- Developed comprehensive reporting tools for tracking inventory movement, supporting informed decisionmaking.
- Conducted root cause analysis on supply chain inefficiencies, recommending corrective actions for continuous improvement.
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
- Championed a culture of continuous learning among the replenishment team through skill development and knowledge sharing.
- Built strong relationships with internal stakeholders to align on priorities and manage expectations effectively.
- Improved inventory management by implementing efficient replenishment strategies and monitoring stock levels.
- Coordinated with sales and marketing teams to support promotional activities through effective inventory planning.
- Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
- Enhanced operational efficiency by identifying opportunities for automation within the replenishment process.
- Ensured compliance with regulatory requirements in all aspects of replenishment management, minimizing risks and penalties.
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Created and updated regular inventory reports and records.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Developed and implemented policies and procedures for inventory management.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed established business practices and improved processes to reduce expenses.
Supervisor
The Home Depot
Annapolis, MD
06.2022 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
Freight Associate
The Home Depot
Annapolis, MD
03.2020 - 07.2022
- Maintained accurate inventory records by conducting regular audits and updating the database accordingly.
- Communicated proactively with customers to meet deadlines and minimize escalations.
- Assisted in developing departmental goals, contributing to overall company objectives and growth plans.
- Ensured accurate documentation for all shipments, minimizing discrepancies and potential delays during transit.
- Coordinated closely with sales teams to address any order discrepancies or special requests from customers proactively.
- Participated in cross-functional training programs, enhancing versatility within the logistics team.
- Demonstrated adaptability amidst changing business conditions, quickly responding to new challenges and adjusting processes as needed.
- Established positive working relationships across departments, fostering a collaborative environment that supported continuous improvement efforts.
- Enhanced shipment efficiency by implementing a streamlined loading and unloading process.
- Supported the development of new hires through mentoring and sharing best practices in freight operations.
- Collaborated with team members to optimize warehouse space, ensuring timely receipt of incoming shipments.
- Assured compliance with safety regulations through routine equipment inspections and adherence to protocols.
- Provided reliable support in peak periods through flexible scheduling and a strong commitment to team success.
- Signed off on and completed paperwork for incoming shipments.
- Checked readiness of delivery docks and alerted management of incoming shipments.
- Reduced freight damage incidents with thorough inspections and proper handling techniques.
- Strengthened relationships with carriers, negotiating favorable rates and maintaining open lines of communication for smooth operations.
- Championed sustainability initiatives within the department, promoting responsible waste management practices among colleagues.
- Assisted in loading and unloading merchandise from delivery trucks while maintaining safety protocols to avoid workplace accidents.
- Loaded and unloaded trucks.
- Sorted and organized packages to make deliveries to correct address.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
- Verified and noted count and condition of cargo received.
- Collaborated with team members to resolve challenges and improve productivity.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Packed items to meet shipping requirements.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Moved furniture and boxes using utility dolly and truck ramp.
Delivery Courier
LNR Courier
Annapolis, MD
07.2017 - 10.2019
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Collaborated with team members to coordinate large-scale deliveries and optimize overall efficiency within the company.
- Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
- Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
- Communicated with dispatch and customers for accurate delivery information.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Managed delivery route for optimal use of time and fuel.
- Followed safety procedures and regulations to protect packages and vehicles.
- Handled receipt, storage, identification and delivery of products for clients.
- Tracked delivery status and updated customers for expected delivery time.
- Properly documented all specimens received using Software.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
- Escalated issues to supervisor for immediate remediation.
Hood Technician
Jiffy Lube
Pasadena, MD
08.2014 - 11.2017
- Performed preventative maintenance on vehicles, resulting in reduced long-term costs for clients and improved vehicle reliability.
- Assisted management in inventory control efforts, tracking parts usage and promptly reporting shortages or discrepancies as necessary.
- Supported customer loyalty initiatives by offering personalized recommendations based on individual driving habits and vehicle requirements.
- Skillfully utilized diagnostic tools to accurately identify automotive system issues and recommend appropriate solutions.
- Contributed to team success by assisting fellow technicians with challenging repairs or diagnostics when needed.
- Streamlined workflow in the garage, collaborating with other technicians to ensure smooth operations.
- Continually sought out opportunities for professional development within the automotive industry, staying abreast of emerging trends and technologies in order to better serve clients.
- Achieved reliable performance for customers with accurate diagnosis and repair of various automotive issues.
- Improved shop productivity by maintaining a clean and organized work area, enabling quick access to tools and equipment.
- Ensured accurate record-keeping by thoroughly documenting all services performed on each vehicle as per company guidelines.
- Enhanced customer satisfaction by providing thorough vehicle inspections and identifying necessary repairs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Demonstrated strong attention to detail while performing fluid checks, filter replacements, belt adjustments, and other routine tasks under the hood.
- Followed standard operating procedures to achieve consistent quality of work.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Enforced compliance with safety regulations when operating equipment.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Utilized computer-aided design software to design and fix body parts.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Education
GED -
Penn Foster Career School
Scranton, PASkills
- Employee training
- Merchandising strategies
- Scheduling coordination
- Store maintenance
- Stock control
- Sales analysis
- Teamwork and collaboration
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Relationship building
- Customer relations
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Operations management
- Goal setting
- Inventory tracking and management
- Professionalism
- Hiring and onboarding
- Scheduling
- Staff management
- Interpersonal communication
- Strategic partnerships
- Schedule management
- Strategic planning
- Staff training
- Management team building
- Continuous improvement
- Staff hiring
- Project management
- Performance evaluation and monitoring
- Employee development
- Data analysis
- Staff scheduling
- Crisis management
- Business management
- Professional demeanor
- Performance improvement
- Problem-solving aptitude
- Performance management
- Process improvements
- Purchasing and planning
- Recruitment
- Process improvement
- Sales management
- Organizational structuring
- Budget control
- KPI tracking
- Marketing strategies
- Delegation
- Records organization and management
- Procurement
- Revenue growth
Timeline
Night Operations Assistant Store Manager
The Home Depot
09.2024 - Current
Night Replenishment Manager
The Home Depot
01.2023 - 09.2024
Supervisor
The Home Depot
06.2022 - 01.2023
Freight Associate
The Home Depot
03.2020 - 07.2022
Delivery Courier
LNR Courier
07.2017 - 10.2019
Hood Technician
Jiffy Lube
08.2014 - 11.2017
GED -
Penn Foster Career School