Aubrey Witkowski
Wilmington,DE
Summary
Dedicated front desk professional with a strong background in administrative support and patient coordination. Expertise in managing high-volume inquiries and streamlining processes to enhance office efficiency and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Valet
Harrington Raceway & Casino
Harrington, DE
12.2024 - Current
- Parked and retrieved 30-40 vehicles efficiently, ensuring quick turnaround for guests.
- Monitored parking lot for safety and security, reporting any irregularities promptly.
- Coordinated with team members to streamline vehicle flow during peak hours.
- Resolved guest complaints professionally, maintaining high satisfaction levels during services.
- Collaborated with management to develop strategies for optimizing valet operations and guest experience.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Provided punctual, polite valet services to uphold professional standards.
Front Office Assistant
Bayhealth Medical Group
Milford, DE
01.2025 - Current
- Managed patient scheduling to optimize office workflow and reduce wait times.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Assisted in maintaining electronic health records to ensure accuracy and compliance with regulations.
- Handle 65 or more incoming calls and inquiries, providing timely information and support to patients.
- Supported front desk operations by greeting patients and processing 30-45 check-ins effectively.
- Collaborated with team members to streamline administrative processes for improved patient experience.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Updated client databases regularly while maintaining accuracy in contact details comprehensively.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Supported billing and accounting processes, contributing to financial health of office.
Front Desk Receptionist
It Is Well Healthcare
Dover, DE
10.2023 - 11.2024
- Managed front desk operations, ensuring efficient check-in/check-out processes for patients and visitors.
- Coordinated appointment scheduling, optimizing provider calendars and minimizing patient wait times.
- Maintained accurate patient records, utilizing electronic health record systems to enhance data retrieval efficiency.
- Provided exceptional customer service, addressing inquiries and resolving concerns to improve patient satisfaction.
- Assisted in training new front desk staff, fostering a collaborative and supportive work environment.
- Collaborated with healthcare providers to ensure seamless communication regarding patient needs and appointments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, up to 100 calls, directing inquiries to appropriate personnel for prompt resolution.
Medical Receptionist
Urology Associates of Dover
Dover, DE
07.2022 - 10.2023
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verification processes of multiple insurance companies and websites to ensure accurate patient billing.
- Assisted with electronic medical records management for improved data accuracy.
- Communicated effectively with patients regarding treatment plans and follow-up care.
- Streamlined front desk operations, reducing wait times for patients during peak hours.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes of over 150 calls per day, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Front Office Assistant
Bayhealth Pediatrics
Dover, DE
02.2021 - 05.2022
- Organized office supplies and inventory management to ensure operational efficiency.
- Implemented filing systems for medical documents, enhancing retrieval speed and organization.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Helped start up a new practice in the Bayhealth Community.
Billing Coordinator and Receptionist
Adolescent Medicine, General Pediatrics and Allergy
Dover, DE
12.2009 - 12.2021
- Managed billing processes to ensure accurate invoicing and timely collections.
- Coordinated with healthcare providers to resolve billing discrepancies and inquiries.
- Developed training materials for new staff on billing software and procedures.
- Analyzed billing data to identify trends and improve revenue cycle efficiency while bringing in between $15,000 to $35,000 weekly from prior weeks work and collections.
- Led initiatives to streamline billing workflows, enhancing operational effectiveness.
- Implemented process improvements that reduced billing errors by enhancing accuracy measures.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Entered details into accounts and tracked payments.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Referred past due payments to collections department.
- Organized accounts for financial audits and supported audit process.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
Education
Bachelor of Science - Media Arts, Psychology, And Political Science
Wesley College
Dover, DE05-2006
Skills
- Problem-solving skills
- Time management
- Data entry
- Administrative skills
- Scheduling appointments
- Billing and invoicing
- File management
- Scheduling and calendar management
- Insurance verification
- Hospitality services
- Billing and coding
Timeline
Front Office Assistant
Bayhealth Medical Group
01.2025 - Current
Valet
Harrington Raceway & Casino
12.2024 - Current
Front Desk Receptionist
It Is Well Healthcare
10.2023 - 11.2024
Medical Receptionist
Urology Associates of Dover
07.2022 - 10.2023
Front Office Assistant
Bayhealth Pediatrics
02.2021 - 05.2022
Billing Coordinator and Receptionist
Adolescent Medicine, General Pediatrics and Allergy
12.2009 - 12.2021
Bachelor of Science - Media Arts, Psychology, And Political Science
Wesley College