Austin Johnson
Acworth,GA
Summary
Proven team player with a track record of enhancing customer satisfaction at Nalley Lexus Dealership by optimizing valet operations and employing exceptional service skills. Demonstrates a unique blend of problem-solving and time management abilities, achieving consistent sales targets and efficiency in high-volume situations.
Developed strong interpersonal and organizational skills in high-paced hospitality setting. Skilled in managing multiple tasks efficiently while ensuring customer satisfaction and safety. Seeking to leverage these transferrable skills in new, dynamic role.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Valet
Nalley Lexus Dealership
09.2024 - Current
- Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Increased parking lot capacity by optimizing vehicle placement and maximizing space utilization.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
Valet
Excutive Parking
02.2023 - 09.2024
- Conducted regular inspections of the valet lot, ensuring proper organization and safety measures were upheld.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Online Personal Shopper
Target
12.2022 - 03.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Sales Associate
50 East Shoes
08.2021 - 11.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Lot Associate
Home Depot
02.2020 - 08.2021
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Served as a key point of contact for both employees and customers within the store''s outdoor spaces, ensuring satisfaction and efficient operations.
- Greeted customers entering and exiting store and assisted with carts and umbrellas.
Education
No Degree - Marketing
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Customer service excellence
- Team player mentality
- Patience and composure
- Friendly and outgoing
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
Timeline
Valet
Nalley Lexus Dealership
09.2024 - Current
Valet
Excutive Parking
02.2023 - 09.2024
Online Personal Shopper
Target
12.2022 - 03.2023
Sales Associate
50 East Shoes
08.2021 - 11.2022
Lot Associate
Home Depot
02.2020 - 08.2021
No Degree - Marketing
Kennesaw State University
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