Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Stock Manager/Sales Associate
Converse Inc
05.2002 - 05.2021
Serve as a product knowledge resource for consumers and entry-level associates
Participated in meetings and conference calls by inspiring ideas, fostering innovative thinking, and identifying opportunities to increase revenue
Developed and implemented action plans to increase revenue using proper merchandise presentation, timely seasonal transitions, and inventory flow
Fostered teamwork by encouraging open and honest dialogue to determine solutions and communicate best practices
Completed operational tasks and visual merchandising by following processes and specified timelines
Inventoried warehouse stock on monthly, quarterly and annual basic.
Store Manager Of Sales/Operations
True Religion
08.2017 - 10.2019
Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
Advanced from customer associate to store manager in a $2.5 million location with 13+ employees
Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls
Recognized as Top Sale of the Year in 2018 based on superior sales and customer satisfaction results, which made me top sales in the Nation.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Case Management Specialist
Boys & Girls Club Of Southern NV
04.2000 - 10.2010
Supported policy implementation and collaborated with management to define and develop department standards and procedures
Continuously evaluated the community's needs to appropriately direct the program's operations
Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
Utilized grant writing skills to secure additional program funding.
Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Independent Contractor Driver
Uber And Lyft
02.2018 - Current
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Followed all relevant traffic laws and safety regulations.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Upheld high standards of professionalism and discretion when working with high-value clients.
Education
Associate Of Science - Criminal Science
College of Southern Nevada
Las Vegas, NV
12.2015
Bachelor Of Science - Criminal Justice
Southern New Hampshire University, College of Southern Nevada
Manchester, NH
06.2017
Master Of Science - Criminal Justice
University of Cincinnati
Cincinnati, OH
07.2019
Skills
Sales Goal Achievement
Loss Prevention Goals Monitoring
Constructive Feedback
Customer Engagement
Employee Performance Evaluations
Merchandise Management
Shipment Processing
Calendar and Scheduling Software
Billing Systems
Data Interpretation
Profit and Loss Management
Manage Storage Operations
Performance Maximization
Improvement Recommendations
Timeline
Independent Contractor Driver
Uber And Lyft
02.2018 - Current
Store Manager Of Sales/Operations
True Religion
08.2017 - 10.2019
Stock Manager/Sales Associate
Converse Inc
05.2002 - 05.2021
Case Management Specialist
Boys & Girls Club Of Southern NV
04.2000 - 10.2010
Associate Of Science - Criminal Science
College of Southern Nevada
Bachelor Of Science - Criminal Justice
Southern New Hampshire University, College of Southern Nevada