Kimberly Freund
Coach
Orlando,FL
1
Language
20
years of professional experience
Dynamic sales associate with extensive experience in luxury retail environments. Skilled in delivering personalized customer service and driving sales goal achievement. Committed to enhancing client relationships and providing exceptional shopping experiences.
Work History
Retail Sales Associate
4 Months- Delivered personalized customer service and product recommendations in a fast-paced luxury retail environment.
- Built relationships with customers while identifying opportunities to increase sales and customer loyalty.
- Consistently demonstrated outstanding sales performance and strong knowledge of Coach products and brand standards.
- Achieved recognition for top performance in key sales metrics:
- Highest Sales
- Highest ADT (Average Dollar Transaction)
- Highest UPT (Units Per Transaction)
- Highest SPH (Sales Per Hour)
- Maintained professional visual merchandising standards and an organized sales floor.
- Assisted with inventory, replenishment, POS transactions, and daily store operations.
- Supported customers during promotional periods and helped create an elevated brand experience.
Sales Associate
12 Years 4 Months- Delivered exceptional customer service by warmly welcoming shoppers and providing personalized fashion recommendations based on individual needs and preferences.
- Built and maintained long-term client relationships through personalized clienteling, including maintaining client information and contacting customers regarding new arrivals, promotions, and private sales.
- Consistently worked toward and exceeded individual and team sales goals, commission targets, and key performance indicators.
- Maintained extensive knowledge of luxury fashion trends, designer brands, materials, craftsmanship, and product features.
- Assisted customers in selecting merchandise that matched their personal style, needs, and budget.
- Maintained clean, organized, and visually appealing sales areas in accordance with luxury brand and department standards.
- Managed merchandise replenishment, stockroom organization, and inventory processes using store technology.
- Processed customer transactions accurately and securely using POS systems and digital devices.
- Followed company security procedures to protect high-value merchandise.
- Supported vendor events, special promotions, marketing events, and other store initiatives.
- Collaborated with coworkers and management to create a positive, professional, and productive sales environment.
Retail Sales Manager
2 Years 5 Months- Led team to exceed sales goals through effective training and development strategies.
- Implemented merchandising initiatives to enhance customer experience and drive foot traffic.
- Analyzed sales data to identify trends, informing inventory management and product placement decisions.
- Developed and maintained relationships with key vendors, optimizing product assortment and pricing strategies.
- Coordinated staff scheduling to ensure optimal coverage during peak shopping times, improving service efficiency.
Education
Bachelor of Science - Business Management
Associate of Arts - Business Accountancy
Skills
Personalized Shopping Experiences
High-Value Merchandise
Team Collaboration
Vendor & Special Events
Customer Retention
POS Systems
Inventory Management
Visual Merchandising
Upselling & Cross-Selling
Fashion & Product Knowledge
KPI Performance
Sales Goal Achievement
Customer Service
Clienteling & Relationship Building
Luxury Retail Sales
Luxury Retail Sales
Clienteling & Relationship Building
Customer Service
Sales Goal Achievement
KPI Performance
Fashion & Product Knowledge
Upselling & Cross-Selling
Visual Merchandising
Inventory Management
POS Systems
Customer Retention
Vendor & Special Events
Team Collaboration
High-Value Merchandise
Personalized Shopping Experiences
Languages
Greek
Professional Working
Timeline
Retail Sales Associate
Coach
05.2026 - 09.2026Read More
Sales Associate
Nordstrom
10.2011 - 02.2024Read More
Retail Sales Manager
Janie and Jack
10.2006 - 03.2009Read More
University of Baltimore
Bachelor of Science from Business Management
Read More
Dundalk Community College
Associate of Arts from Business Accountancy
Read More