Aubrey Nora Marie Banks
Reno,NV
Summary
Self-accountable leader demonstrating a high level of ownership and initiative. Quick and effective at decision making while maintaining business, customer, and team member impact as a guide.
Overview
7
7
years of professional experience
Work History
California Software & Operations Client Advisor
Blackbird
Reno, NV
05.2020 - 09.2022
- Main client POC for accounting, software, inventory, and operations inquiries.
- Partnering with operations managers and Sales team to create a tailored experience for clients.
- Building strong, trustworthy relationships with clients
- Maintaining organized accounts of client communication and feedback
- Problem solving and de-escalation
- Software onboarding, training, demos, and tutorials
- Proactive monthly account activity audits and Check-Ins
Customer Support Specialist
Blackbird
Reno, NV
03.2019 - 05.2020
- Maintain a high quality customer and client experience while multitasking between communication methods
- Stay up to date on software and process updates daily
- Work efficiently among a self-accountable team environment
Fundraising Advisor
CustomInk LLC
Reno, NV
08.2018 - 11.2018
- Partnering with individuals and organizations to to help raise funds through online sales.
- Advise on optimization of funds via product knowledge, logistics, social media awareness, and outreach.
- Maintain customer relationship throughout campaign lifespan.
- Take ownership of escalated customers and situations when expectations could not be met.
Workforce Specialist
CustomInk
Reno, NV
04.2017 - 08.2018
- Analyze data to forecast the expected workload daily.
- Schedule 150+ team members and optimize day to day delivery of customer experience. Have the ability to pivot and make split decision adjustments.
- Work alongside Business Process Team to drive process improvements and gain efficiencies within the Sales team.
- Learning and utilizing new scheduling and intra-day tools prior to rollout to entire team.
- Must address gaps and weaknesses among sales team
Sales And Service Associate Manager
CustomInk
Reno, NV
01.2015 - 01.2017
- Leadwell program graduate
- Providing candid, constructive feedback to team members and throughout brainstorming/project rollouts
- Understanding change management
- Managing 12+ direct reports and their productivity targets / customer satisfaction expectations
- Conducting a high volume of sales applicant interviews and evaluating candidate potential.
Education
High School Diploma -
Herbert Hoover High School
Skills
- Strong interpersonal skills
- Cultivates high performers
- Problem solver
- Trend Analysis
- Conflict Resolution
- Team building expertise
- Change Management skills
- Goal Oriented
References
References
Karly Close, Senior Director of Customer Success- Blackbird | 916-899-0488
Caitlin Best, Senior Sales Associate - CustomInk | 775-233-3829
Brittany Owens, Key Account Associate Management - CustomInk | 757-515-4914
Timeline
California Software & Operations Client Advisor
Blackbird
05.2020 - 09.2022
Customer Support Specialist
Blackbird
03.2019 - 05.2020
Fundraising Advisor
CustomInk LLC
08.2018 - 11.2018
Workforce Specialist
CustomInk
04.2017 - 08.2018
Sales And Service Associate Manager
CustomInk
01.2015 - 01.2017
High School Diploma -
Herbert Hoover High School