Aubrianna Snodgrass
Clinton,Iowa
Summary
Successful at conducting group and personal coaching sessions to improve client wellness. Top-notch educator well-versed in helping beginning, intermediate and advanced students improve fitness. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Candidate seeking entry-level employment with company searching for flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Desk Agent
Home Depot
Clinton, IA
02.2025 - Current
- Resolved customer inquiries using ticketing system, ensuring timely and accurate responses.
- Collaborated with team to streamline service desk operations, improving response times.
- Provided training to new staff on processes and systems, enhancing team performance.
- Analyzed recurring issues to develop proactive solutions, reducing ticket volume.
Lab Technician
ADM
Clinton, IA
06.2023 - Current
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Recorded data from experiments into detailed lab reports for review by supervisors.
- Analyzed results of tests using statistical methods to determine accuracy of results.
- Followed strict safety protocols while handling hazardous materials in the laboratory environment.
- Maintained accurate inventory records of all chemicals used in experiments or stored in the lab.
- Assisted with research projects by gathering data and performing experiments.
- Troubleshot instrument malfunctions and made necessary repairs.
- Performed regular inspections on all equipment to ensure proper functioning.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Performed daily housekeeping tasks driving efficient laboratory operations.
Office Manager
Ims Chiropractic
Clinton, IA
09.2023 - 11.2025
- Managed daily office operations, streamlining workflows to enhance efficiency.
- Oversaw appointment scheduling using electronic health record systems to optimize patient flow.
- Implemented office procedures that improved compliance with healthcare regulations and standards.
- Coordinated communication between staff and patients, ensuring a high level of service and satisfaction.
On Site Supervisor
Kiddie Kollege Child Care
Clinton, IA
03.2022 - 05.2023
- Assisted in developing and implementing age-appropriate activities to promote physical, social, and intellectual growth.
- Provided emotional support and guidance for children during daily routines and transitions.
- Developed comprehensive training plans for new employees, ensuring they had a clear understanding of their roles and responsibilities.
- Monitored employee performance, providing feedback as needed to improve overall productivity.
- Conducted regular safety inspections to ensure compliance with company policies and regulations.
- Assisted in the development of effective strategies to increase customer satisfaction levels.
- Created detailed reports outlining daily activities, progress updates, and any issues requiring resolution.
- Maintained accurate records of inventory levels, stock movements, and purchasing orders.
- Provided guidance to staff members regarding job duties and expectations.
- Participated in weekly meetings with upper management to discuss operational objectives.
- Analyzed customer feedback data to identify areas for improvement in service quality.
Job Coach
Skyline Center Inc.
Clinton, IA
06.2021 - 03.2022
- Collaborated with employers to secure meaningful employment opportunities for clients.
- Maintained accurate records of services provided to each client including progress notes and case histories.
- Provided support during the transition from unemployment or underemployment to full-time employment.
- Monitored client's performance in the workplace by conducting follow-up visits with employers or supervisors.
- Provided assistance to job seekers in developing career goals and objectives.
- Conducted individualized assessments of client abilities, interests, and needs.
- Created a supportive environment for job seekers to practice interviewing techniques.
- Coached clients on appropriate workplace behavior and expectations.
Market Health and Wellness Director
Hy-Vee
Clinton, Iowa
09.2018 - 06.2021
- Developed marketing campaigns to promote healthy lifestyles and participation in fitness and wellness programs
- Provided individual support and counseling on general wellness and nutrition
- Selected and supervised contractors such as event hosts and health, fitness and wellness practitioners
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
EMT: Emergency Medical Technology -
Clinton Community College
Clinton, IowaGED -
Danville Area Community College
Danville, ILSkills
- Group classes
- Microsoft Office
- First Aid/CPR
- Active listening
- Project planning
- Planning
- Basic math
- Customer service
- Team management
- Problem resolution
- Time management
- PPE use
- Communication
- Reliable and trustworthy
- Data Analysis
- Supply Restocking
- Specimen Preparation
- Preventive Maintenance
- Safety Protocols
- Test Reporting
- Issue Troubleshooting
- Laboratory Safety Procedures
- Testing Protocols
Certification
- BLS
- CPR
- FIRST AID
Education and Training
other
Timeline
Service Desk Agent
Home Depot
02.2025 - Current
Office Manager
Ims Chiropractic
09.2023 - 11.2025
Lab Technician
ADM
06.2023 - Current
On Site Supervisor
Kiddie Kollege Child Care
03.2022 - 05.2023
Job Coach
Skyline Center Inc.
06.2021 - 03.2022
Market Health and Wellness Director
Hy-Vee
09.2018 - 06.2021
EMT: Emergency Medical Technology -
Clinton Community College
GED -
Danville Area Community College