Open To Work
Aubrie Anderson
Syracuse,UT
Summary
Results-oriented information management professional with expertise in data analysis and information systems management. Transforms complex data into actionable strategies that enhance organizational performance. Collaborates effectively in fast-paced environments, adapting to evolving needs to drive informed decision-making and support organizational growth.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Information Specialist III (Constituent Service Coordinator)
Utah Department of Corrections
Draper, UT
03.2023 - Current
- Serve as the primary liaison between incarcerated individuals, families, advocacy organizations, legislators, executive leadership, and community stakeholders, managing 60+ monthly cases and ensuring timely resolution of complex inquiries.
- Lead cross-divisional initiatives with Prison Operations, Clinical Health Services, Adult Probation & Parole, Reentry & Rehabilitation, and Legal Services to resolve sensitive issues and improve stakeholder engagement.
- Designed and implemented the Department's statewide IAPro program and centralized tracking systems, standardizing reporting, improving accountability, and reducing reporting time by 15+ hours per month.
- Redesigned communication workflows and authored the Department's first Constituent Services Procedure Manual, improving response times by 25% and reducing training time by 20 hours.
- Develop executive dashboards, performance reports, and trend analyses that support strategic decision-making, enhance executive visibility, and drive continuous operational improvement.
Support Staff Supervisor
Utah Department of Corrections- Utah State Correctional Facility
Salt Lake City, UT
03.2022 - 03.2023
- Led 15-member support staff team to ensure efficient operations and high-quality service delivery.
- Coordinated executive scheduling for Warden and Deputy Wardens, optimizing time management and meeting efficiency.
- Prepared executive meeting minutes and maintained audit-ready records.
- Oversaw workers' compensation documentation, ensuring compliance with state policy and maintaining accurate records.
Office Specialist II
Utah Department Of Corrections - Utah State Prison
Draper, UT
04.2021 - 03.2022
- Managed intake and resolution workflow for 50–300 inmate grievances daily, ensuring timely responses and maintaining order.
- Provided administrative support that allowed officers to focus more on security operations.
- Ensured compliance with vendor contracts in Maximum Security facility.
Customer Service Representative
All Price Insurance
Cottonwood, AZ
01.2019 - 04.2021
- Managed high-volume calls, ensuring timely responses and maintaining customer satisfaction levels.
- Resolved customer inquiries and issues through effective communication and active listening techniques.
- Provided policy information and clarified coverage details to enhance client understanding and retention.
- Trained new team members on company protocols and customer service best practices, fostering a collaborative environment.
Scale Operator
Archer Daniel Midland
Guymon, OK
08.2019 - 12.2019
- Operated and calibrated scales for accurate measurement of raw materials.
- Monitored weight distribution to ensure compliance with safety standards.
- Recorded scale readings and maintained logs for inventory management.
- Collaborated with team members to streamline loading and unloading processes.
Missionary
The Church Of Jesus Christ Of Latter-day Saints
Salt Lake City, UT
07.2017 - 01.2019
- Developed and delivered educational workshops on faith principles and personal development topics.
- Collaborated with diverse groups to promote understanding and strengthen relationships within the community.
- Assisted in coordinating outreach initiatives, enhancing visibility of church programs and resources.
- Organized community service events to foster engagement and support local needs.
Education
High School Diploma -
05-2017
Skills
- Constituent Services Management
- Case Tracking Systems
- Process Design & Implementation
- KPI Dashboard Creation
- Data-Driven Decision Support
- Executive-Level Reporting
- Policy documentation
- Process improvement
- Regulatory Compliance
- Cross-Divisional Coordination
- Workload Analytics
- Business Process Documentation
- Government Operations
- Inmate Support Services
Languages
English
Spanish (Fluent)
Major Department Initiatives
- Constituent Services Procedure Manual: Authored the department's inaugural operational guide, standardizing communication protocols, inquiry routing, and quality assurance practices to enhance operational consistency.
- IAPro & Blue Team Deployment: Spearheaded the development of standardized workflows and reporting metrics, facilitating successful platform integration across the department.
- Executive Reporting Framework: Created data-driven dashboards to analyze constituent trends, stakeholder feedback, and service performance, providing critical insights for executive decision-making.
- Stakeholder Engagement Strategy: Facilitated advocacy meetings and cross-divisional partnerships, strengthening collaborative relationships between external organizations and executive leadership.
- Workflow Optimization: Redesigned correspondence templates and intake procedures, significantly improving accountability and department-wide efficiency.
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteTimeline
Information Specialist III (Constituent Service Coordinator) - Utah Department of Corrections
03.2023 - Current
Support Staff Supervisor - Utah Department of Corrections- Utah State Correctional Facility
03.2022 - 03.2023
Office Specialist II - Utah Department Of Corrections - Utah State Prison
04.2021 - 03.2022
Scale Operator - Archer Daniel Midland
08.2019 - 12.2019
Customer Service Representative - All Price Insurance
01.2019 - 04.2021
Missionary - The Church Of Jesus Christ Of Latter-day Saints
07.2017 - 01.2019
Liberal High School - High School Diploma,