Josefina Centeno
Houston,Texas
Summary
Dynamic professional with extensive experience at Harris County Precinct 1, specializing in constituent case management, community outreach, and resource coordination. Skilled in advocating for residents, enhancing communication, and streamlining workflows. Proven ability to build strong relationships and drive successful outcomes in public service initiatives.
Overview
9
9
years of professional experience
Work History
Constituent Services Coordinator
Harris County Precinct 1
Houston, TX
01.2025 - Current
- Serve as the primary point of contact for constituents, addressing inquiries, concerns, and service requests with professionalism and efficiency.
- Manage high-priority casework, collaborating with county departments to advocate for residents and connect them with essential resources.
- Attend community, regional, and Super Neighborhood meetings to assess neighborhood needs and provide direct resources to residents.
- Utilize ServiceNow CSM Configurable Workspace to track constituent cases, streamline workflows, and improve service response times.
- Leverage Harris County and Flood Control mapping tools to assess property concerns and provide accurate geographic information to constituents.
- Develop clear and informative communication materials, ensuring constituents stay informed about county services, policies, and initiatives.
Administrative Assistant
Community Affairs and Advocacy
Houston, TX
09.2024 - Current
- Constituent Interaction: Acted as the primary liaison for community members, addressing inquiries, concerns, and issues to promote responsive and transparent public service.
- Calendar and Event Coordination: Managed complex calendars, scheduled meetings, and organized events for internal teams and external stakeholders to advance community initiatives.
- Policy Compliance and Documentation: Ensured adherence to internal policies and procedures by accurately documenting correspondence and reports between departments and leadership.
- Team Collaboration: Facilitated inter-departmental communication and coordinated cross-functional tasks to enhance collaboration between the Community Affairs team and other divisions.
- Resource Management: Oversaw logistical arrangements, including booking conference rooms, tracking parking access policies, and ensuring efficient use of administrative resources.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
Administrative Assistant III
Admin Team
06.2022 - 09.2024
- Collaborate with the Director to manage and lead the administrative division team, ensuring effective coordination of tasks and responsibilities.
- Serve as a primary point of contact for constituent services, tracking and resolving inquiries to ensure timely responses.
- Oversee compliance with organizational policies and guidelines while addressing constituent concerns and feedback.
- Develop meeting agendas and contribute to strategic planning for seamless execution of division goals.
- Manage and optimize team workflows, including calendar coordination, event planning, and task prioritization.
- Facilitate communication between divisions and external stakeholders, promoting transparency and collaboration.
- Identify trends in constituent issues, recommending actionable improvements to enhance service delivery.
Doctors Assistant
Todays Vision Silverlake
04.2016 - 11.2018
- Recorded and maintained accurate patient histories and supported office operations.
- Scheduled appointments and coordinated referrals, ensuring optimal patient care.
- Implemented and adhered to strict HIPAA guidelines to protect patient confidentiality.
- Referred to and consulted with physicians and other healthcare providers on patient care.
Education
Dental Assistant - Dental Hygiene
Astrodome Career Center
Houston, TX02-2019
Skills
- Constituent Case Management (ServiceNow CSM, issue resolution, case tracking)
- Community Outreach & Engagement (attending regional meetings, providing direct resources)
- Stakeholder & Interagency Coordination (liaising with county departments, advocacy)
- Data Analysis & Tracking (ServiceNow reporting, Excel, documentation management)
- GIS & Mapping Tools (Harris County and Flood Control mapping resources)
- Strategic Planning & Problem-Solving (identifying community needs, resource allocation)
- Administrative & Organizational Proficiency (calendar management, workflow optimization)
- Effective Written & Verbal Communication (public correspondence, informational materials)
Timeline
Constituent Services Coordinator
Harris County Precinct 1
01.2025 - Current
Administrative Assistant
Community Affairs and Advocacy
09.2024 - Current
Administrative Assistant III
Admin Team
06.2022 - 09.2024
Doctors Assistant
Todays Vision Silverlake
04.2016 - 11.2018
Dental Assistant - Dental Hygiene
Astrodome Career Center